08-06-202406:53 AM - last edited on 08-12-202407:10 AM by NolaBaby
As of June 18th I had originally sent in my Quest 3 controller through the RMA process due to the right controller turning off during essentially any form of vibration. I tried resolving the issues myself with things that I knew and sources online for a few days only for it to return at random and become unbearable enough to send in for RMA.
It was a right Q3 controller that I had originally sent in that was scheduled to be delivered back on the 26th of June. Unfortunately, I have received a Quest 2 headset (of which I did not previously own one, just a quest 3 and other pcvr headsets) with no controller to be seen. I have been going back and forth with the support team and have received an email on July 8th from regards of the "specialist team" looking into the issue, though it took since 6/26 to 7/8 to even get a response so I am worried about the return time of my controller. I have attempted to contact using the same email periodically to no responses for almost another month now.
I only had the headset since February and have had a myriad of issues with both the product and now the RMA process and are confused by now as to what is going on. I've been told my tickets have been pushed to "high priority" by now but I don't know what that means timeframe wise and are tempted to just ask for an alternative replacement by now as long as I send the wrong product back. Its a real stress for me personally but it seems this is a common enough issue.
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