Q3 Horizon Feed app crashed issue (Explore App stop working)

[Cr1st1ano]

 

 

Quest 3 app Horizon Feed do not work and crashes with this message : "the App Explore stop working". See attached picture.

Every time the Q3 is started it appears the popup error message above. I red on Meta article that the Explore App is an old app replaced by Horizon Feed at end of 2023. I cant even find the Explore App in the list of app. Please help me.

[Cr1st1ano]

Anyone can help me ? Do I finally need to factory reset ?

[MetaQuestSupport]

Hi @Cr1st1ano! We're devastated to hear that the Horizon app is crashing on you. We would love to help you get this issue resolved. 

Below we have provided troubleshooting steps. Once you complete these, please respond to let us know if they were able to resolve your problem!

• Try logging in from different device.
• Turn the Quest headset off. Log out of the mobile app, restart the mobile device, log back in to the mobile app, then turn the headset back on.
• Reboot your headset ( Hold power button down for 30 seconds to force reboot).
• Uninstall and reinstall the app.

We will be looking forward to your response!
 

[MetaQuestSupport]

Hi again @Cr1st1ano! We were just stopping through to see if you were able to resolve your issue. If you find yourself needing more assistance, please reach out to us! Have a great day!

[Cr1st1ano · Accepted solution]

I finally did a factory reset which now seems solved the problem.

[MetaQuestSupport]

@Cr1st1ano sweet! We're here if you need anything else! Happy gaming!