Q3 elite strap with battery: RECALL MADNESS?!

[thrillux]

Best Buy says they can't accept my return/issue a refund because it's recalled. Meta support agent says they can't accept return/refund because I bought it at Best buy?!!?!

I just got through talking to the best buy manager. He said there's literally no button he can press to accept the @$$!&?& return!! The return window was until Nov 14th, and apparently overnight now NEITHER best buy or Meta is going to accept a return for a freaking RECALL?

 

[MetaQuestSupport]

Hey there, @thrillux. Thanks for bringing this concern to our attention! While our support team is correct, we're not able to return products not purchased directly through us. We would love to continue looking into other options to allow your game time to be extended while playing VR. So that we can, please send us a PM! To do so, either select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message! We look forward to hearing from you soon to get to the bottom of this! 

[MetaQuestSupport]

Hi again! If you are wanting to check into other options to allow your game time to be extended while playing VR, please don't hesitate to send us a private message by using the link from our previous post.