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Q3 lost all tracking, cant do ANYTHING now

TripTipToe
Honored Guest

Hi. Last night I was watching YouTube and eventually the tracking was lost so I turned off the headset. This morning, however, with perfect light, the machine goes straight to town windows about "no headset tracking" and something about turning on travel mode

 

I'm stuck on this screen. Neither my hands nor controllers are recognized. I've cleaned the cameras and have rebooted several times

Nothing working. Still just boots into the message about no tracking.

Am I screwed?

Please help!

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hello,

 

Thank you for bringing this issue to our attention.

 

We understand the situation and would be more than happy to help.

 

Please do not hesitate to contact us privately, our team will do its best to guide you towards the best solution.

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

oculusness
Consultant

@TripTipToe  do you do exercise in the headset?

Solved: 4 headset replacements in 4 months

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

No 😞

@TripTipToe  maybe some of the info in this thread will help, specifically about the proximity sensor - 

Solved: Quest 3 lost all tracking

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

TripTipToe
Honored Guest

Now I can't reply to the admin in a privagte message. It tells me I've reached a limit even though I've sent nothing today.

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