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QUEST 3 STUCK ON LOGO AND DOESN'T START UP

joenasr
Honored Guest

I recently purchased a Quest 3 with 512GB storage, but after two weeks, it's facing startup issues. It remains stuck on the logo screen. I've attempted various solutions including rebooting, force rebooting, and even a factory reset, but to no avail. Occasionally, there's an arrow pointing downwards, followed by the logo continuously animating. Once, I even encountered an image of the Android logo as if it was 'dead', similar to how I felt lying on the floor. Could you please provide some guidance on this issue?

JN
3 REPLIES 3

user_901925786032222
Expert Consultant

A factory reset is the "nuclear option" so if that doesn't fix it, it'll have to be returned to Meta (or the original supplier if their policy permits it) for replacement.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @joenasr! We just wanted to let you know that we've received your PM and will continue assisting you there! 

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Did this get sorted mine is doing the same 

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