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Queast 2 wont charge or turn on.

crissynoelle
Honored Guest

I haven't been able to use my VR set for 2 months now. We've kept it plugged and bought a new charger set for it. It won't turn on or charge. I have also tried to factory reset it and nothing happens. It literally just sits on the charger and doesn't charge all day. 

5 REPLIES 5

Das.Bearski
Rising Star

Is it an official meta charge block?

Has it been sitting for awhile?

Do you know of anyone with a quest that might be able to let you power their charge block to see if it recovers the headset?

Have you tried a different cable?

I know just enough about tech to look like I know what I'm doing.

It isn't am officiall charger but I've used it for a while with no problem until now. We recently moved so I don't know anyone near me with a VR set. I have tried different cords and recently but a charger dock for the headset and controllers to sit on to see if that helped but it hasn't. 

 

oculusness
Consultant

@crissynoelle 2 months ago there was a meta borkdate that killed hundreds of headsets. It was all over this forum and reddit. So you'll need to send a message to - About MetaQuestSupport - Meta Community Forums

Solved: NOT SOLVED - Unacceptable Response to Software Upd... - Meta Community Forums - 1273736

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT

"Worked till now" doesn't mean the charger wasnt causing issues.

I've had subscribers try laptop, ps4, nintendo switch, old android block chargers. They claim they worked up until their headset no longer does. Could be bootlooping, wont turn on or red flashing led light.

I personally recovered 4 of the headsets by using my meta block and cable.

There will be many that say that the charger won't matter but anecdotally, my experience says otherwise.

I know just enough about tech to look like I know what I'm doing.

Hi @crissynoelle!

 

Thank you so much for reaching out about the issue you've been experiencing with charging your Quest 2.

 

We would advise getting directly in touch with us so we can look deeper in the cause of the issue and provide you with the most appropriate next steps to move forwards towards a resolution!

 

In order to contact us directly please select our name to get to our profile page, or click here then click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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