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Quest 1 Stuck in Boot Loop

ouiouiboi06
Honored Guest

I got a bricked Quest 1 from my friend that doesn't load past the Meta loga, and turns itself back off and on again

5 REPLIES 5

Tonberry_Qing
Retired Support

Hey @ouiouiboi06. Have you Factory Reset the device yet? 

  1. Turn off your headset.
  2. Hold the power and volume down (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

The device should now begin the Factory Reset process.

 

download.jpg

Have you tried turning it off and on again?

MetaQuestSupport
Community Manager
Community Manager

Hi there! We would love to assist you with your Quest. At this time, we would like to know if you are still experiencing this issue. 

 

If so, we would like to suggest factory resetting your device. If this has been done please reach out directly to our support team here.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

samwise51
Honored Guest

Any luck? mine seems stuck on a boot loop never finishing a factory reset, never completed. I didn't really do anything to it it was just updating itself and then one day it got stuck on the meta logo and never got past I've tried standard Android recovery techniques but seems like nothing's working...

Hey samwise51, we totally understand your concern with being stuck in a boot loop. This makes it hard to have fun with your device and we want to get you back into the world of VR! Considering that you have already tried a factory reset to no avail, we suggest you get in touch with our support team for the most thorough and advanced troubleshooting. You can connect with them using this link here

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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