Quest 1 not connecting to mobile App after factory reset (Headset Not Found) (MEGATHREAD)

[Realitias]

Hello!

I have a quest 1 that I used for a while and it worked normally. Yesterday I turned on app-sharing and added a second account to the headset and after testing something I deleted the second account again. After that, my Quest 1 was not showing up in the mobile App anymore for the main account. (wanted to enable Dev. mode again) I tried reconnecting (adding a new device), did a factory reset, installed the app, tried another Oculus account, tried another phone but it always displays this message [shown in the picture] after trying to connect vie the 5 digit code. Right now the headset is completely unusable because I cannot complete the initial connection to the app that is required. So I need a fix as soon as possible.
Thanks.

[Cookies-N-Scream · Accepted solution]

Hey friends!

I checked with the team, looks like this has been reported by other users as well. Some people have said that a factory reset helped resolved it, so make sure you give that a try! Enabling cloud backup will ensure your data stays safe.

The engineering team is working on a fix for this pairing issue. Make sure you reach out to the support team with a ticket or through a Private Message so that they can get a closer look into everything. I know this probably isn't the answer y'all are hoping for, but I wouldn't want to leave anyone in the dark.

[jackobeast256]

I recently bought a Quest one from a close friend, and he factory reset it for me; now, when I try to pair it with the app, I put in the pairing code, and it says the headset doesn't exist. Help, please

[CreepyDrunk]

Having the same issue, created support case (7320777) and tried the usual steps provided. No luck. 

What is the status from the engineering team? 

[dampoxa]

I'm having the same problem, I hope you have a solution for this?

[ThyRuinedKing]

Hi @dampoxa! As the Accepted Solution mentions, please perform a factory reset and be sure to submit a support ticket if you continue to have issues after the reset.

As for your ticket, @CreepyDrunk, I gave a quick heads-up to the agent assisting you and informed them of next steps. Please allow some time for our specialist team to assist you!

[Gekyume420]

id like to give yall a solution that worked for me when the others didnt, only works if u got an android.

I downloaded meta quest version 193.1.0.15.104 and it was able to find the headset straight away. Hope this helps yall

[Cookies-N-Scream]

Thanks for the helpful tip! It's definitely appreciated 🙂

[CreepyDrunk]

Worked, thank you very much. Support wanted to send off my headset :X

[thebenhinatsu]

From what site did you get this download? Gonna try it asap, thank you for the tip

[Gekyume420]

i got mine from apk mirror