05-17-2023
08:22 AM
- last edited on
05-17-2023
04:51 PM
by
Cookies-N-Screa
Hello!
I have a quest 1 that I used for a while and it worked normally. Yesterday I turned on app-sharing and added a second account to the headset and after testing something I deleted the second account again. After that, my Quest 1 was not showing up in the mobile App anymore for the main account. (wanted to enable Dev. mode again) I tried reconnecting (adding a new device), did a factory reset, installed the app, tried another Oculus account, tried another phone but it always displays this message [shown in the picture] after trying to connect vie the 5 digit code. Right now the headset is completely unusable because I cannot complete the initial connection to the app that is required. So I need a fix as soon as possible.
Thanks.
Solved! Go to Solution.
05-17-2023
04:47 PM
- last edited on
05-21-2023
10:40 AM
by
TheAntiSocializ
Hey friends!
I checked with the team, looks like this has been reported by other users as well. Some people have said that a factory reset helped resolved it, so make sure you give that a try! Enabling cloud backup will ensure your data stays safe.
The engineering team is working on a fix for this pairing issue. Make sure you reach out to the support team with a ticket or through a Private Message so that they can get a closer look into everything. I know this probably isn't the answer y'all are hoping for, but I wouldn't want to leave anyone in the dark.
05-17-2023 05:51 PM
I recently bought a Quest one from a close friend, and he factory reset it for me; now, when I try to pair it with the app, I put in the pairing code, and it says the headset doesn't exist. Help, please
05-18-2023 04:19 PM
Having the same issue, created support case (7320777) and tried the usual steps provided. No luck.
What is the status from the engineering team?
05-18-2023 04:49 PM
I'm having the same problem, I hope you have a solution for this?
05-18-2023 05:12 PM
Hi @dampoxa! As the Accepted Solution mentions, please perform a factory reset and be sure to submit a support ticket if you continue to have issues after the reset.
As for your ticket, @CreepyDrunk, I gave a quick heads-up to the agent assisting you and informed them of next steps. Please allow some time for our specialist team to assist you!
05-18-2023 06:51 PM
id like to give yall a solution that worked for me when the others didnt, only works if u got an android.
I downloaded meta quest version 193.1.0.15.104 and it was able to find the headset straight away. Hope this helps yall
05-18-2023 06:59 PM
Thanks for the helpful tip! It's definitely appreciated 🙂
05-18-2023 09:40 PM
Worked, thank you very much. Support wanted to send off my headset :X
05-18-2023 10:11 PM
From what site did you get this download? Gonna try it asap, thank you for the tip
05-18-2023 11:00 PM
i got mine from apk mirror