10-05-2022 05:32 AM
Hello,
I am trying to pair the Oculus quest 1 headset with the mobile phone. But after some time follow msg popup
"Please Try Again. Something went wrong."
Please help me with this.
Thank you
10-05-2022 07:13 AM
many quest 1 and 2 users cannot pair for 2 months now
if this is a new purchase and you can return to store
thats what i did after trying 3 quest 2 units
something is seriously wrong with meta
see the other posts with same complaints and support just saying 'we're working on it' and nothing ever happens for 2 months now
still no solution
10-05-2022 03:10 PM - last edited on 01-05-2023 07:40 AM by RoastPork
Hey, thank you for pointing this issue out to us! We understand pairing issues can be tedious and we'd like to get you back to playing your headset. There are a few things we can try out first. Try these steps below:
If you are still having issues with pairing your headset, we recommend you submit a support ticket. We don't have the required tools to assist here on the forum. One of our specialists will be happy to go over your options with you!
10-05-2022 05:34 PM
you already copy paste sent me this before 2 weeks ago
01-05-2023 06:05 AM
I attempted this step, but it continues to display the same error.
I have been unable to connect the Oculus quest to the phone for two months.
Even after resetting the Oculus Quest to factory settings and reconnecting, it displayed the same error.
01-05-2023 07:44 AM
Thanks for getting back to us! Have you created a support ticket or PM'd @MetaQuestSupport ? They can offer deeper, more technical help than can be found just on the forum.