cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 1 now slow boot (even after resetting)

mattanfang
Explorer

My Quest 1 would occasionally become bogged down and slow (maybe once or twice a year) and thus I would do a full reset and the boot up and performance times would be back to brand new speeds.  After my last reset (Feb 2024) it is now oddly SLOWER than it was before.  Like there was a firmware or OS version that somehow made it worse.  V49 or V50?  Has this happened to anyone?  Can I revert back to faster/cleaner firmware?  Any other ideas?  I hope Meta fixes this......

2 ACCEPTED SOLUTIONS

Accepted Solutions

Hey @mattanfang! We would love to help you Quest 1 booting up properly. We do appreciate you trying to fix the issue with a reset. Since that did not work, we would like to suggest reporting this issue by submitting a bug report. This way  our engineering team can begin looking for a solution. Your feedback is appreciated and we would love for you to provide this feedback via our  Ideas forums. Your feedback will be looked at by our engineering team as they are always looking through new ideas and suggestions on our ideas forums, and you never know when your feedback can have a real impact. 

 

Please let us know if you have any further questions or issues; we'll be pleased to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

Hey @asrenzo, we’re just dropping in to provide further clarity to your question concerning the performance of your Quest 1 device. We’re grateful to the Quest 1 community for pushing VR forward. As we look to the future, we are no longer shipping new features for Quest 1; which means certain apps may not be available or perform optimally. Your device will continue to work with available apps. You can learn more by going to the Meta Store Help Center. Thank you once again for being the most important part of our VR community. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hello there, @mattanfang! While it's true that the Quest 1 is going through some changes, they shouldn't necessarily cause slowness as you're reporting. While the Quest 1 software no longer receives version updates after v50, it's possible there might have been security patches since then, which might have increased the software's performance demands on the hardware. We hope this information is useful- if you have any other questions or concerns, please reach out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A normal boot time should not be 10 minutes after a clean reset.  Something is wrong.  It used to be 30 seconds after a reset.  Things are incredibly slow now.  Is there any way to downgrade firmware or could you please relay this to your Dev Team so they can fix this bug.

Hey @mattanfang! We would love to help you Quest 1 booting up properly. We do appreciate you trying to fix the issue with a reset. Since that did not work, we would like to suggest reporting this issue by submitting a bug report. This way  our engineering team can begin looking for a solution. Your feedback is appreciated and we would love for you to provide this feedback via our  Ideas forums. Your feedback will be looked at by our engineering team as they are always looking through new ideas and suggestions on our ideas forums, and you never know when your feedback can have a real impact. 

 

Please let us know if you have any further questions or issues; we'll be pleased to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've submitted 2 bug reports already.  That doesn't really help me know if this can or will be fixed.  Thanks

asrenzo
Honored Guest

Did anybody ever get an answer to this question ?

I also have the same problem. This is just unbelievable.

Hey @asrenzo, we’re just dropping in to provide further clarity to your question concerning the performance of your Quest 1 device. We’re grateful to the Quest 1 community for pushing VR forward. As we look to the future, we are no longer shipping new features for Quest 1; which means certain apps may not be available or perform optimally. Your device will continue to work with available apps. You can learn more by going to the Meta Store Help Center. Thank you once again for being the most important part of our VR community. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

bushize
Guest

Have been seeing this issue since 2023

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?