Quest 1 returned for replacement - no update after 3 months

[Pkrfjsluc]

Anyone having this issue as well? I returned my Quest 1 to Meta because it had an error message during startup. Initially they were very responsive and told me I could return it and they would send me a replacement Quest. Now, 82 days later I still did not receive my replacement Quest. I have send so many follow-ups via email and chat, but I always get the same responses such "logistics issue" or "we have no update". They do always claim that they understand my frustration and thank me for my patience, but they are not solving my issue. When I reach out via chat, I always have another person saying that they will get it escalated, but after 82 days, how can I still believe that? Moreover, a few weeks ago they told me that my Quest was extracted for shipment, while then a few days ago they told me they don't have any Quest 1 in stock... talking about credibility...

[user_901925786032222]

I think whoever you were talking to in support (human or bot) somehow missed the fact that you are talking about a Quest 1 rather than a Quest 2. I'd be amazed if they had any Q1 for warranty replacements and equally amazed if they are even offering warranty replacements on the Q1. To me, it seems likely that you are in limbo, support can't send out a Quest 2 to replace a Quest 1 (for whatever reason) and they are hoping you will go away quietly. Have they mentioned a specialist team yet? That seems to be the sign that they have no more to offer.

[Pkrfjsluc]

Thanks. On several occasions, they have mentioned that it will be forwarded to "their manager", to "their dedicated team" and to "our team"... that's what I hear...

I believe those chats were with real people at least...

Indeed, I think they hope for me to quietly walk away, I don't believe they need more than 80 days to look into this...