3 weeks ago
Hello, I have an Oculus Quest 1 that connects fine to the mobile app, but remains stuck on the security video loop. Here's what I've already tried, without success: Factory reset (6 times, via the recovery menu) Create a new Meta account Let the video play until the end Reconnect to the Meta mobile app The headset connects fine but never gets past this step. I can't access the menu or the home screen. Thank you for your help in resolving this situation. (i am french)
3 weeks ago
Hi @lil_irzap 🙂
You need an older version of the mobile app to make it work.
The following link describes what you have to do and includes a link to a version that works.
Solved: Re: Meta support doesnt't recognize my Oculus Ques... - Meta Community Forums - 1274215
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