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Quest 2, 3 & Pro - Connectivity Issues

Gunstar_Tony
Explorer

Hi everyone,
I have a Quest 3 and cannot connect the the wifi (it's a freebox, french internet provider).

Steps i took to troubleshoot : 

  • I did manage to connect the quest to my cellphone via hotspot.
  • I factory reseted the quest and retried to connect to the freebox via passwords and QR code.
  • I trued to connect the quest via the phone app.
  • Rooter was rebooted, i was in the same room etc.
  • We have all other devices connecting without problem to this rooter.

Thanks for your help

424 REPLIES 424

Yes I’d seen your same previous advices. My router is dedicated to the Q3 no other wireless traffic on 6Ghz in nearby environment. I just made the hard reboot, I will check the effect tomorrow and keep you informed. 

We hope this resolves your issue and look forward to hearing from you tomorrow!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Waabii01
Honored Guest

Same problem here with a Fritzbox 7490. Constantly droping WiFi every 10 minutes. Can‘t play any online games because of it.

Hello again, @Jiphou! We're just checking in to see if you've had time to hard reboot and to let you know that we're here and ready to help you with a solution whenever you have time! Feel free to reply at any time!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, made the FW64 update and hard reset yesterday but not had yet time making extensive experiment with DCS. Hoping doing that as soon as possible and will keep you informed for sure. Thanks a lot for your following.

Thank you for letting us know! We'll be here waiting for some updates then! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, I just made a one and half hour flight with DCS under Virtual Desktop using the FW64 and after having done a hard reset as indicated. As usual, the connexion with my Archer 5400 TP link router 1m distance only  was a bit laborious (more than 1mn) while not yet under VD. Then after around 90mn, I was again abruptly pushed out of the game VR because of a new loss of wifi implying a VD déconnexion from the computer linked by Ethernet to the router and running DCS.. During this time my aircraft crashed while I was on my 6 DOF motion platform and I was badly shaken…..after around 20s, the wireless link with the router was rebuilt. So it looks like even if this occurs rarely, the problem is not solved and still is very disturbing for me and probably other users….I sent a failure report through the built in link of the HMD. As the wireless link is purely local and highly dedicated between the Q3 and the router which use only a 6Ghz frequency not used by any other equipment, it could not be an internet problem as internet is not used for the game except to log in. What could be done to better identify the source of the problem in order to fix it? Changing router channel or channel BW? Changing router frequency from 6 to 5Ghz(much more dense spectrum however…) ? Giving a fixed IP address in place of auto DHCP allocation?

Do you think a factory reset and not only a hard reset (boot) would help?

Hey there! Thank you for confirming and letting us know this persists. What we recommend you trying as extra steps, would be: 

 

  1. Disable the dual-band feature of the router so the headsets can be on the same channel. This may help the headset from joining another channel which can impact the Wi-Fi signal.
  2. Reboot the headset.
  3. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
  4. Try connecting to a different network.
  5. Perform a factory reset.

 

In case it persists, please let us know! Hope to hear from you soon. 
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Got my Quest3 back from repair the second time since customer support couldnt help.

Same issue: Can not connect to a wifi except my phone.

Tried disabling 2.4ghz and all fixes i found online... funny thing is: it worked previously and i didnt change anything.

This is a piece of sh***

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