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Quest 2, 3 & Pro - Connectivity Issues

Gunstar_Tony
Explorer

Hi everyone,
I have a Quest 3 and cannot connect the the wifi (it's a freebox, french internet provider).

Steps i took to troubleshoot : 

  • I did manage to connect the quest to my cellphone via hotspot.
  • I factory reseted the quest and retried to connect to the freebox via passwords and QR code.
  • I trued to connect the quest via the phone app.
  • Rooter was rebooted, i was in the same room etc.
  • We have all other devices connecting without problem to this rooter.

Thanks for your help

426 REPLIES 426

That’s odd, I’m from Denmark and able to access PTC

Dear Meta,

can we get an actual changelog of what V67 PTC is bringing until today? Where are these feedbacks where people say it is fixed for them prior to the message you sent? Also, why marking the message as solution when clearly is not yet to be considered one?

Best

I got Wlan drop outs on V67. Nothing fixed here

Could you show us where "a lot" of users are reporting this as fixed?

What sort of information do you get from the team? You don't even have confirmation that a fix was included in the update, yet you're here saying it's resolved. Sounds like a fob off to me.

Do they even confirm there is an issue and they are looking at it? 

They has me do about four different procedures to resolve the problem that did not work. Finally they wrote "I will be consulting with our team to explore alternative approaches that may offer a solution for you. That was it.

William M.

blackboxy
Explorer

Nothing has changed!

I am furious!

This is no longer acceptable. META has not been able to fix this bug for half a year!

What are you doing in the development? Do your Job and fix this WIFI Bug!

WIFI is existential for a product like the Quest. Without a functional WIFI, the Quest is worthless.

This story is slowly becoming a law story.....

samebeat
Protege

I cannot play any online games because of this bug. Please fix it

2 brief disconnection today then a new V66 update (I had already V66) will test it soon

r777466
Explorer

tested v67 PTC with 6GHz WiFi connected to a U7-pro and (after a very brief trial) it seems to be working for me! discovery takes a while with 5GHz disabled but once it's connected it stays up and i can run virtual desktop without immediate disconnects like in v66, but more in-game testing will have to wait till later.

i think it's a bit dicey to mark this as solved in a pre-release without a changelog that's not available to everybody, but, so far it does seem like good news.

Can confirm that v67 solved the problem for me as well. I only tested for about an hour but previously I was getting  the first disconnect after 10 minutes of turning the Quest on. 

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