Hey @Gunstar_Tony! We were just dropping by and seeing how things were going with you. We also wanted to let you know we are still here if you need us! If you still need assistance, please let us know by responding, and we will be more than happy to assist you.
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My Quest 3 after 20-30 min it will disconnect from wifi and reconnect in about 2 seconds. this disconnects me from any app that uses wifi. Should I return it? has anyone else had this issue? my quest 1, 2, nor go had this issue.
My meta quest 3 doesn’t even have a reboot option, I hold my power button and all I am met with is „cancel“, „power off“ and „restart“ and I’ve tried holding it for multiple minutes and nothing happens
Hello, is there any updates? Is this supposed to be a support forum? I need help or I'll have to return the device, I use quest for multiplayer experiences and I can't use any.
Hey there, @SuperSnowbro, and thank you for reaching out to us with this issue! There are a few things that can cause this kind of behavior, but most of them can be adjusted to get you back up and going, so be assured we'll be happy to assist you! First, here are some general tips and things to try to get this to resolve:
First, try to disable to off-band of your router if you are using a dual-band router (so, if you are connecting to a 2.4ghz network on a 2.4 / 5ghz router, try disabling the 5ghz network).
Next, try to eliminate any additional Wi-Fi traffic on your network if possible.
Try connecting to different network if possible to see if the issue follows the device.
Hard reboot the device:
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If the above does not resolve the issue, reach back out to us and we'll dig in a bit deeper to see what might be going on. Happy holidays!
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Hey @Pianissimo1016! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Please perform a factory reset by following these steps:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Please keep in mind that factory resetting the device will wipe it completely clean, but you are able to turn on Cloud Backup by following the steps listed HERE. We hope this helps, but if not, please feel free to reach back out to us at any time! We wish you a legendary day!
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Hello, I have tried multiple hotspots, multiple encryption methods, multiple bands, single bands, the issue is always there. I stops seeing the specific SSID it's connected to for like 1 or 2 minutes and loses all sorts of connection. Other devices see the SSID during this period and internet works on devices connected to said SSID I have also tried factory reset and hard reboot with no avail. I have also tried using an SSID exclusively with the headset or staying in a place with no other SSID available or visible with no avail.
I did the factory reset and now my Quest 2 is completely bricked. I cannot get past the beginning stage of the set up because it still says limited connection and I am literally unable to use my Quest 2 at all.
Well, @SuperSnowbro, this looks like something we'll need to dig into a bit deeper to see what might be happening. To do so, we'll need to get some information we wouldn't want you posting in a public space, so send us a private message. Just select our name to get to our profile page, or click HERE. Next, click "Send a Message" and we will respond shortly! Please remember, you must be signed into the community first to send us a private message. Looking forward to speaking with you there!
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Hi there, @ishiAli! We are sad to hear you are having issues with your Quest 2 after a factory reset. We want to help get you back to enjoying VR gaming as soon as possible. Other users have come across this same issue and found that ensuring your time and date are correct in your headset's settings. You can read more about this in our Community Forums. Let us know if this suggestion helped; if not, we will continue working together to provide additional troubleshooting steps.
@Pianissimo1016, are you still experiencing this issue after attempting the troubleshooting steps in our previous response? If so, can you confirm if your date and time settings are correct?
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