Quest 2, 3 & Pro - Connectivity Issues

[Gunstar_Tony]

Hi everyone,
I have a Quest 3 and cannot connect the the wifi (it's a freebox, french internet provider).

Steps i took to troubleshoot : 

• I did manage to connect the quest to my cellphone via hotspot.
• I factory reseted the quest and retried to connect to the freebox via passwords and QR code.
• I trued to connect the quest via the phone app.
• Rooter was rebooted, i was in the same room etc.
• We have all other devices connecting without problem to this rooter.

Thanks for your help

[SuperSnowbro]

Yeah support wants me to send the quest then they will check it for a week then send the replacement, we are talking of up to a month of discontinuity due do me living on an island + holidays.

I can't afford such a long discontinuity at the time because I am using the headset to develop a project with strict deadlines.

I asked any other possible way including sending pictures of the shipment so that they can send the replacement it when I deliver the faulty product to the courier but I was replied the same thing as before like a robot.

So far not too happy with the service, I expected some form of relieve not further hardship after receiving a faulty product.

[MetaQuestSupport]

Hey there, @SuperSnowbro! We know that you're having connection issues with your Wi-Fi. We'd love to help you out, but to do that we need to collect some information from you. If you could PM us, so that we can get that info, we'd greatly appreciate that. Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to getting your PM!

[MetaQuestSupport]

Hey there, @Pianissimo1016 and @ishiAli! We haven't heard back from either of you yet and wanted to reach out and see if you were able to resolve your issues with the troubleshooting steps we provided in our earlier post. When you can, let us know your results, and always remember that we are here to assist anytime you have a question or issue! Happy holidays!

[MetaQuestSupport]

Hi @SuperSnowbro! We are just checking back to see if you still need help with the Quest losing connection to Wi-Fi. We would love to help and look further into this for you. Feel free to reach out to us anytime through PM. 

[Dark1023]

I got a new Quest 3 just yesterday. But now today it just keeps disconnecting me from the internet every 10 minutes and it’s so frustrating. I already tried every single troubleshooting step but yet it still does not work. Any one have ideas?

[Rainbow008]

The same issue…all methods above have been tried and none of them worked.

[Milin88]

i am also having similar issues with wifi. one of my 3 wifi routers seems to works fine (it had also some disconnect but not frequently, maybe one in 3 hours). the two other wifi routers are not working.
one will disconnect after a couple of minutes and then cannot be connected to anymore (stuck by authenticating).
the other (3rd one) works but will disconnect every 5 min or so, then reconnects...
i had never this issue with quest 2 and any other wifi client devices.

[Milin88]

Ok I disabled now WLAN steering on my Askey Router (from Swisscom ISP), so that the quest 3 stops switching between 5 / 2.4 Ghz, it seems to have fixed the issue so far ;-).
WLAN 2.4 GHz 802.11 b/g/n speedtest Mbps up 152 down 98
WLAN 5 GHz 802.11 a/n/ac speedtest Mbps up 329 down 303

The DLINK router had no issue from the beginning, but it is a mini router with poor performance:
WLAN 2.4 GHz 802.11 b/g/n speedtest Mbps up 41 down 33

some more details about both routers:

1) Hostname OpenWrt
Model D-Link DIR-505
Architecture Atheros AR9330 rev 1
Target Platform ath79/generic
Firmware Version OpenWrt 22.03.5
Kernel Version 5.10.176

Type: Atheros AR9330 802.11bgn
Channel: 11 (2.462 GHz)
Bitrate: 70 Mbit/s
SSID: ***
Mode: Master
BSSID: ***
Encryption: WPA2 PSK (CCMP)
Associations: 4
[Signal: -47 dBm / Quality: 90%]

---

2) Device name Internet-Box 2
Manufacturer Askey
Serial number ***
Model RTV1905VW
Local IP address ***
MAC address ***
Firmware version 14.00.52
Bootloader version 3.5.20Nr1582
DECT version 4.12build24

---

this speed tests are internet speeds.

there is another open issue here about people trying to achieve higher speeds for airlink for local PCVR:
https://communityforums.atmeta.com/t5/Get-Help/Known-Isssue-Unstable-wifi-covarage-with-Quest-3-on-s...

[Redguard219]

Hi all!
When I turn on the device for the first time, it does not see Wifi + I tried to connect to Wifi using the QR code from the Meta application.
I have already done a factory reset, my Quest 3 is not working, please help 😞 😞

[MetaQuestSupport]

Hello @Milin88! Thank you so much for reaching out to us regarding your Quest 3 not being connected to a Wi-Fi connection. We understand you have dual-band routers (5 GHz and 2.4 GHz).

We are glad you have disabled the dual-band feature so that it fixes the problem. Disabling the dual-band feature of the router allows the headsets to be on the same channel. This may help the headset from joining another channel, which can affect the Wi-Fi signal. Please feel free to reach out to us if you need any other assistance.