Morning. I have got it going now, so thanks for those pointers. Hopefully from now on it will link automatically, rather than having to switch everything hard off each time...!
Hey @me-innit. We'd love to assist you with this issue. Can you confirm your PC meets the minimum requirements listed in the link here. Also, let us know the answers to the following questions.
- Have you tried using Quest Link?
- Have you tried resetting your router?
- Are you having this issues consistently and if so how long has it persisted?
Looking forward to your reply.
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@me-innit There is a link here that may offer you some assistance. Otherwise, we'd suggest double checking your internet connections for the source of the issue or trying Quest Link with the link cable instead.
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Thanks for the reply and link. Unfortunately, none of that applies. So your solution s to accept that, despite air link working one day and not the next, to give up? Buy a cable and hope that works? Maybe there are some specific questions you might ask that could point towards a solution.
@me-innit Air Link issues can also sometimes be resolved by completely disabling the functionality on the Quest device and re-enabling it. To ensure the process is completed properly, use these steps:
In Quest headset:
Navigate to the Settings menu
Ensure "Air Link" is disabled/toggled off
Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps here.
Hard Reboot, Restart PC, Restart Router
If the earlier troubleshooting steps you've tried do not work, reset the whole system required for Air Link to function. Restart their devices, restart the router, then the PC, and finally the Meta Quest in this order.
Factory reset Headset:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Things that can affect your connection:
Mesh Networks
Wireless extenders
Gateways
Unprotected networks
Router too far to connect to headset
Using a VPN
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