Quest 2 Air Link didn't work after update - Here's how I fixed it

[Celestin6669]

After a few months i wanted to play some vr, i updated app on pc and update headset to lastests versions, now whem in trying to connect trough airlink, the button to connect to my pc either grayed out, or when it works, i starting stema vr, it either starts the app and does nothing, on pc steam vr starts up normaly and working, but doesnt see headset. or sees it, but my headset doesnt go into steam vr so i can start games from there, either it goes into steam vr with flashing screen for 4-5 seconds and then airlink closes, and doesnt let me connect back till i reset headset or oculus app on steam. It was working back thenm but now it just doesnt...

• pc connected to internet through and ethernet cable
• quest to on a 5ghz channel both pc and quest 2 are on the same network
• verified that quest to will connect to pc with virtual desktop (would rather not use)
• pc specs are :
  • windows 10
  • ryzen 5 2600
  • 32gb of ddr4 ram
  • m.2 ssd
  • Palit rtx 3060 12gb
  • 600w psu

attempted fixes:

• restarting both pc and quest multiple times
• reinstalling oculus software on pc side (once)
• unpairing quest 2 to pc (will no longer pair since I cant connect headset to computer)
• uninstalling and reinstalling network driver on pc
• restarting router
• forgetting and reconnecting WIFI on quest 2
• disconnecting and reconnecting ethernet cable
• changing computer network from public to private
• disabling firewall and also re enabling
• i have ran a CMD command to verify that the pc and quest 2 can communicate with each other
• repairing oculus software

[Celestin6669]

i got it somewhat working, had to set steamvr into legacy patch for windows 7/8.1, tho this patch doesnt work proerly, sometimes gives errors about nut supported drivers...

[MetaQuestSupport]

Hey, @Celestin6669. Thanks for bringing this issue to our attention. We hate to hear you aren't able to connect your headset to your PC via Air Link and want to assist you in resolving things as quickly as possible. It seems like you've already tried several options, but here are a few more things to consider that might provide a better solution to the issue:

1. Have you tried accessing the quick settings to identify the root cause of the problem? If not, we'll list the steps below. 
2. Wireless interferences and network congestion from multiple connected devices can impact your game performance. Use step one to access Quick Settings > Discover what may be causing the issue > use this link to troubleshoot the issue. 
3. You may need consider updating your graphics driver as well. 

The steps to the first option are as follows: 

• Put on your headset.
• Press / on your right Touch controller to pull up your universal menu.
• Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
• Select Quest Link.
• Select Troubleshoot.
• Review the metrics for each of the areas that could be causing your connection issues.

Additionally, it may be worth it to try connecting directly to your internet modem or router with an ethernet cable.

We hope these suggestions are helpful. Try these options and let us know if this solves the issue or not. We're looking forward to your response and hope to hear from you soon!

[MetaQuestSupport]

Hey again @Celestin6669! We're following up to see if any of the suggestions we gave above were helpful! If you find that you need further assistance, please don't hesitate to reach back out to us! 

[StyX-TK4415]

What version does your PC "Meta Quest Link" app say it's on? I had a similar issue and had to make sure it was set to BETA with version 65.0.0.499.343 for it to work. Otherwise it would disconnect and fail. At least that's how it was with the link cable for me.

[Celestin6669]

all checks are green

[Celestin6669]

Meta Quest Link App Version 64.0.0.489.367
i dont use link cable, im on air link

[StyX-TK4415]

Try turning on Public Test Channel, Settings-> BETA, then click it to blue and let it update. That did it for me. It might be a similar connectivity glitch. 65.0.0.499.343 worked perfectly for me. Took me 2 hours of uninstalling it and blasting it off the registry with IObit Uninstaller and then reinstalling twice before I figured it out with help.

[Celestin6669]

steamvr now start normaly, but airlink still disconnects after some time, like rn it disconnected me after 1minute into pavlov vr, but i was playing for like 40 mins before updating to beta and on old steamvr patch, before it disconnected me from airlink

[MetaQuestSupport]

We understand there was still a disconnect with Air Link after a while. We certainly want to get you back to gaming in VR with no interruptions and see that it has worked previously. With this already working, there are some details that can help us investigate further. Please reply back with the information below.

1. Have there been any changes to the network since it was working? (i.e., name change, new password, new device, new router, new service provider, or new modem)
2. Is the router in the same room as the headset?
3. Is a VPN being used?
4. Sometimes it can be resolved by repairing the Air Link.

• Navigate to the Settings menu
• Ensure "Air Link" is disabled/toggled off
• Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps in Connect Meta Quest Pro or Meta Quest 2 to your PC with Air Link

We look forward to hearing back, and have a great day!