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Quest 2 Audio Jack Broke

WowUrGarbage
Protege

My Quest 2 audio jack broke and has stopped connecting to my headphones. This is my refurbished headset that I got about 2 months ago to replace my old headset from meta. I have been using my same headphones "Astro A40s" since I got my 1st headset 2 years ago so I know they work on the Quest 2 normally just fine. I tested some earbuds to just make sure. As well as my A40s on something else to check them and they work just fine. I already tried the whole factory reset thing twice with them plugged in ect. I also tried doing everything through the PC app. At this point I just want to return the headset for another refurbished headset so I can use my headphones again. Should I just open a ticket or message someone on here?

1 ACCEPTED SOLUTION

Accepted Solutions

If you want a warranty replacement you'll have to open a ticket.

View solution in original post

2 REPLIES 2

If you want a warranty replacement you'll have to open a ticket.

WowUrGarbage
Protege

Thank you for your help and time 😀