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(Quest 2) Black Screen and No audio when recording.

Person816
Honored Guest

I've tried to find solutions to this and have not found any. I am a speedrunner of the game Job Simulator. It is very demoralizing to have amazing runs go in the garbage because of the black screen of doom. And even if there is no black screen it sometimes doesn't have audio. Or Both! Please help. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @Person816. We understand how you must feel when your game is interrupted by this issue. Rest assured, we are here to help and get you back in the game as soon as possible! To ensure we can provide you with the best assistance, we kindly request a few more details from you. This will enable us to proceed in the right direction towards finding a resolution for you.

  1. Are you able to launch other applications normally?
  2. Does the problem occur with more than one app?
  3. When did this start?
  4. Were any changes made?
  5. Is the home environment having any issues?

We'll collect your responses and start troubleshooting once we receive your reply. Thanks for your time and understanding. Catch you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

EveryDay10
Expert Protege

Hello @Person816 If the recommendations from Meta quest support don't work, I recommend a factory reset, this should only be used as a last option and will result in all data in your quest to be lost, you may always download your games you bought as long as you set it up with the same account you are using currently.

Just in case you don't know how to factory reset your headset:

1: fully power off the headset 

2: hold down the power and volume down button until a recovery menu appears 

3: use your volume up and down (+ power button to select) select the factory reset option and press select "yes"

 

Let me know how it goes when everything is set back up !!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @Person816. We would love to get those details from you and continue supporting you towards a resolution. If you have solved the issue, please let us know. We eagerly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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