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Quest 2 Boot looping

ravebox
Honored Guest

To whom it may concern,

My quest 2 is boot looping just showing the blue meta symbol, I have factory reset the device, forced update via the meta website on pc with the side upload function. Fully charged the device and still won't turn on it has never done this before only sense the new v69 update I'm assuming. Any help would be appreciated. 

 

Kind regards

Ravebox

2 REPLIES 2

KaminasWife
Meta Quest Support
Meta Quest Support

Hey there! I made a small change to your post to remove any personal information. It's against our terms of service to give out yours or others personal info, I hope that's ok!

In addition, I hope you can get this resolved!

MetaQuestSupport
Community Manager
Community Manager

Hi there @ravebox

Thanks for sharing your experience and bringing this to our attention!

We understand that boot loop can be frustrating but we are here to help!

Let's try some troubleshooting steps:

 

  • Ensure your headset is charged and the LED on the side of the headset is green.
  • Try connecting to a different Wi-Fi
  • Please remove any third-party accessories before attempting to restart your headset.

If these steps do not help, why not come chat to us directly and we can help further!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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