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Quest 2 - Can only connect to browser

Supergoosh
Explorer

My Oculus Quest 2 is connected to my wifi and shows 192mps connection.  I can browse the internet through the Oculus browser.  However, it won't connect to anything else.  I have done a factory reset and done a power cycle.  I have accessed it through the Oculus app on my phone.  I selected a few games to download but it tells me that they are queued until the Oculus is connected to the internet.

My headset version is: 35444700575000000 

I don't know what else to do but the unit is currently useless to me as it stands.  Please let me know if there is anything I can do.

1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for providing this information, @Supergoosh

Have you tried restarting your headset? To restart your headset: 

  • To restart your headset:
    1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the "Power off" screen.
    2. Select Restart. Your headset will turn off and then turn back on.
  • If you're unable to restart your headset:
    1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
    2. Wait 30 seconds.
    3. Press and hold the power button until your headset turns back on.

Once you have done so see, if you are able to access the Oculus servers. If not, then we may need to try factory resetting your device. 

  • Before performing a factory reset, please follow this link here to check to see if you are able to save the data on your headset onto a cloud backup.
  • After turning the cloud backup on, follow this link here to view the different factory reset options. 

If you are still unable to connect to the server, please follow this link to our support page, where we will have more tools to look into this issue further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hello there, @Supergoosh! We know how not having a strong internet connection for your device can affect the VR experience for our users. We would be happy to help you with this! 

 

  • Have you tried using your device in different areas of your house to improve your downloading speed? 
  • Have you tried restarting your router as well?
  • Are there other devices using your Wi-Fi at the same time? Having a large multitude of users on your connection can affect the download speed as well. 

 

Please provide as much information as you are able to. Once we have more information, we will be able to help you further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, @Supergoosh! Just checking in to see if you still need assistance connecting your internet to your device. Please let us know, and we'll be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes, it says it is connected to my wifi, which has Internet, and it says that it has 192mbps upload and download speeds.  Yet, it won't connect to anything associated with the oculus servers.  I can browse the internet on it but nothing else.  It is being used about 10 feet from the router which has been reset with no change.

Thank you for providing this information, @Supergoosh

Have you tried restarting your headset? To restart your headset: 

  • To restart your headset:
    1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the "Power off" screen.
    2. Select Restart. Your headset will turn off and then turn back on.
  • If you're unable to restart your headset:
    1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
    2. Wait 30 seconds.
    3. Press and hold the power button until your headset turns back on.

Once you have done so see, if you are able to access the Oculus servers. If not, then we may need to try factory resetting your device. 

  • Before performing a factory reset, please follow this link here to check to see if you are able to save the data on your headset onto a cloud backup.
  • After turning the cloud backup on, follow this link here to view the different factory reset options. 

If you are still unable to connect to the server, please follow this link to our support page, where we will have more tools to look into this issue further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have performed a factory reset.  Twice.  There is still no solution.  My internet connection is fine.  It just won't communicate with oculus servers.  Is there a way to manually update the firmware or something?  Is anyone actually reading what I type here?  I have followed your link to your "support page" and the only options listed to choose for a problem are "Audio or Speaker", "Button", "Display", "Headset Camera", and "Headset Charging or Power".  None of which are my problem so two clicks in and I am stuck.  An honest response would be appreciated.

Hey Supergoosh! We see you are needing help with navigating the support page. No worries, we will help you get pointed in the right direction. When you get to our support page, just choose the best option that is closest to your issue. These are more of suggestions to help the agent you get connected with have a heads up idea of what is going on. If you can not find anything that pertains to your issue, just select any option as they will all connect you with one of our specialists. Once you are connected, then you can give them a better idea of what is going on. We hope this has helped clear things up.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

LaysRequiem
Honored Guest

I've been having the exact same problem recently where the internet, download speeds, and everything non oculus related works fine but my quest just doesnt communicate with any oculus servers whatsoever. I cant even play online games or look at the store because it says it cant connect with my account.

Ive tried factory resetting and it worked for about an hour, ive tried restarting and it did nothing.

The only information I can provide is I recently changed my birthday on my meta account

Hey there, @LaysRequiem. We know being able to connect to the Internet provides the best experience for using VR devices. We do have some questions for you.

 

  • When you check your Wifi connection, does it say "Limited"
  • Are you able to try a different Network and connect?

We're looking forward to hearing back from you on this so we can get you online and ready to go!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, we wanted to check back in here to see if you needed any further assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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