Quest 2 Can't Charge or Boot up

[RenewedDude]

My Quest 2 is in a constant loop of coming on for about 15 seconds with a non-rotating Meta logo, then black for 3-5 seconds.

The boot screen can be gotten into. However, the loop is reactivated no matter what option is selected. I cannot connect to the headset through my Meta Quest mobile app and it shows "Not Found" in the Device menu with the Headset Settings grayed out. The battery level for the headset shows 11%. Unfortunately, when using the provided charging cable or other USB chargers, it only powers the headset on and the same loop is initiated without the headset being able to charge. Where do I go from here?

[MetaQuestSupport]

Hey there, @RenewedDude!

We recognize that your headset is having a loop issue with a Meta logo popping up, and then a black screen happens after. We understand that this is not the kind of experience you are wanting with your headset. We appreciate your detailed post regarding your issue; we understand how you feel. We want to provide you with some troubleshooting that we hope can fix what is going on. 

• Attempt to charge the headset for 2 hours; the headset can be in a sleeping state or powered on. 
• Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.). 
• Hard Reboot the headset:

1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
2. If the boot-up sound is not heard:
   1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
   2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
   3. Use the volume buttons on your headset to highlight Yes and press the power button.

Please let us know if any of these troubleshooting steps has helped you. We can't wait to hear back from you soon!

[RenewedDude]

Thanks for the reply. There are no third party attachments. I understand that you have to start with the most basic steps first to eliminate operator error. All of your provided steps have been taken. Even after allowing the headset to remain plugged for 24 hours there's no change in symptoms. 

In the past we had a similar issue but the Meta logo was rotating and a Factory Reset regained operability. This time, however, the logo is completely frozen when it pops up. The LED indicator stays white the entire time while the logo is showing and goes out when the screen is black. It only turns amber when the Boot Screen is open, but then the loop continues with the Boot Screen showing instead of the Meta logo. The only selection that the headset appears to execute is power of. All others restart the loop sequence. I've also noticed that the battery level remains showing 11% no matter what as well and no sound comes from the headset regardlessof steps taken. It appears that something is inhibiting the headset's ability to boot past the very initial power on.

Please reply with further steps or message with steps to seek a replacement headset.

[MetaQuestSupport]

Thank you for the reply, @RenewedDude! We are going to go ahead and get you over to a private message in order for us to get some more information about your device. In order to keep your account information private, please use this link in order to send us a private message. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We are excited to look into the best next steps for you, and we hope to hear from you soon!

[MetaQuestSupport]

Thank you for reaching out to us in a private message. In order for us to continue helping you with your Quest 2 and get back to playing all your favorite games,.