Quest 2 Casting to PC stopped working. "Something went wrong"

[MagentaInpu]

I’ve searched through older posts, Reddit, and everything I could find on Google, but nothing seems to work. Based on other posts in the forum, it seems like nobody has ever found a solution to this problem.

I’m a streamer, and I got a Quest 2 to stream some standalone games and PCVR games to Twitch. To do this, I need the casting feature to work on my PC browser. It works perfectly on other computers, phones, tablets, and even on the TV browser, but it won’t work on my main streaming PC.

Every time I try to cast, I get the message:

Something went wrong. Try refreshing the page and casting from your headset again.

Here’s what I’ve tried so far:

• Changing Quest account – didn’t work
• Factory reset – didn’t help
• Changing internet – didn’t work
• Router reset – didn’t work
• No firewall enabled
• Tested the connection on both public and private networks – neither worked
• Everything is on the same Wi-Fi network
• Tried using both Chrome and Edge – same problem

I really need to solve this. I can cast to the PC using Sidequest or the Air Receiver app, but neither of those capture my microphone.

[MetaQuestSupport]

Hey there @MagentaInpu! We know how important streaming in for you, so we wanted to drop in and get to the bottom of this! Before we start troubleshooting, we'd like to ask you a few questions to give us a better understanding of where to proceed.

• When attempting to cast to your computer, are you using the in headset cast menu? 
  -If so, is your computer showing up as a listed device when selecting where to cast to?
• Are both your computer and your headset on the same Wifi network? (Both should be on 5ghz instead of 2.4ghz)
• Does your router have dual band enabled? (Disabling this will generally keep your devices on the same channel)
• Do you have any Wifi extenders in use? (Wifi Extenders can sometimes causes issues with casting and general connectivity problems)

We appreciate you taking the time to get this information over to us, we're looking forward to your response!

[MagentaInpu]

• When attempting to cast to your computer, are you using the in headset cast menu? 
  A: Im selecting "Cast to Computer" for the link oculus.com/casting
  
  -If so, is your computer showing up as a listed device when selecting where to cast to?
  A: No.
• Are both your computer and your headset on the same Wifi network? (Both should be on 5ghz instead of 2.4ghz)
  A: As said before, everything is on the same Wifi. I Tried 3 different Wifi, changed the router, tried using my Phone Wifi, and all didn’t work.
• Does your router have dual band enabled? (Disabling this will generally keep your devices on the same channel)
  A: No it does not.
• Do you have any Wifi extenders in use? (Wifi Extenders can sometimes causes issues with casting and general connectivity problems)
  A: I don't have extenders.
  
  As said before, this problem only happens only on my "Main Computer", other computers in the house, Phones and TVs work. Edge and Google Chrome didn’t work. I need it to work on my "Main PC" for streaming.

[MetaQuestSupport]

Hey @MagentaInpu 

Thanks for all that info, it really helps us narrow down some solutions for your problem!

As this persisting issue appears to be linked to your "Main Computer", we would recommend ensuring that your PC is  not currently connected to a VPN (Virtual Private Network) as some users have reported this as a pre-existing issue. Alternatively, we recommend casting to your PC first, before launching any other software incase that is causing any issues, could you also please ensure that the PC is connected via an Ethernet Cable.

Please do not hesitate to reach out if you have any questions or this does not resolve your query! 

[MagentaInpu]

I tried connecting via Ethernet cable, but the problem still persists. There is no VPN in use on my computer, yet the issue remains.

Casting to the PC first also has the same problem.

[MetaQuestSupport]

Thank you @MagentaInpu for your patience during this process. We have a couple more questions to get a better understanding, and get you back to enjoying casting as soon as possible!

• Is there a difference in web browser?
• Are there different extensions on the web browsers? Check the web browser settings on the PC that's working and one that isn't. 

We are eager to assist you?

[MagentaInpu]

No, there aren't any extensions on the web browser. There's no difference or any other kind of interference.

It's a fresh, "virgin" install of Google Chrome, and I’ve never touched Edge, so it's in the same state.

[MetaQuestSupport]

We appreciate this information. We want to help you get to the bottom of this as soon as possible. Are you attempting to record and cast at the same time? Recording and casting simultaneously may cause an issue with the casting. This article will also provide you with some more information. We hope to hear from you soon! 

[MagentaInpu]

No, I'm not trying to cast and record at same time...

Are you guys for real? Most of those questions i already answered on previous question and the main post making. Im dealing with this problem since day August 2, after exploring and failing on all possible fixes and options i decided to come here looking for help, and the support is winding me up for days instead of actually try to help or giving some actual funcional fixes.

What's next? Gonna ask me to turn off and on again?

Or maybe ask for my TeamViewer or Anydesk to check my windows and see that there is nothing wrong on it.

If is needed you can be technical on it, i will understand.

[MetaQuestSupport]

Hi again, thank you for your response and your patience. Would you mind sending us a Private Message, we will be able to look into the situation a bit further there.