Hi, my controller blinks constantly and doesn't track and none of the buttons work. It shows as connected in the headset with battery readings. I have restarted, unpaired repaired, factory reset, tried new battery's, left it sitting for day then putting battery's in. And at some point it did work, and reconnect, and now it has went back to not working again. It is clearly a software issue with the controller, as the controllers tracking, buttons, triggers, ect. All work perfectly fine, it just refuses to connect properly. I've contacted support, and they told me to just buy a new one, even though it seems to just be a software issue.
Hey @QuackTape! We would be happy to help you with your controllers. We totally understand that the controllers working properly is a critical part to the VR experience and we understand how it can feel when you are ready to get in the game and start experiencing unexpected issues. Thank you for trying to correct the problem by trying some troubleshooting steps. We would like to request that you please send us a PM in order for us to keep your personal information off of the public forum.Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
We look forward to hearing back from you and assisting you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We are just following up to check and see if you still need help with your controllers. If you do, feel free to reach out to us at anytime. We are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @QuackTape! We would be happy to help you with your controllers. We totally understand that the controllers working properly is a critical part to the VR experience and we understand how it can feel when you are ready to get in the game and start experiencing unexpected issues. Thank you for trying to correct the problem by trying some troubleshooting steps. We would like to request that you please send us a PM in order for us to keep your personal information off of the public forum.Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
We look forward to hearing back from you and assisting you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We are just following up to check and see if you still need help with your controllers. If you do, feel free to reach out to us at anytime. We are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @QuackTape! Thank you so much for reaching out privately. We will go ahead and continue to assist you in PM!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
