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Quest 2 Controller not waking up after factory reset

Paelias4
Honored Guest

I noticed after I moved to a new place that my left controller was not waking up when I turned on my headset. I changed the battery to one I knew was full charge, but this didn't fix the problem. So then I tried unpairing and re-pairing the controller, and while I was successful in doing so, the controller still won't wake up. As a last resort, I factory reset my headset and re-paired my controller, but this did not work as well.

6 REPLIES 6

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey hey @Paelias4, and welcome to the forums! Not being able to use both controllers really limits the experiences and immersion you can have in VR, and I am happy to do what I can to help you out and point you in the right direction.

I see you replaced your battery in the controller, but did you replace them immediately after removing the old battery? If you did, I'd suggest removing the battery for about 10 minutes before replacing. This will allow any remaining power to drain from the controller itself so it can get a fresh start with a new battery. 

If that doesn't work though, it does sound like you've gone through most of the troubleshooting I would suggest here. In that case, I'd suggest reaching out to @MetaQuestSupport in a private message so they can take a closer look into what options may be available for you.

Make sure you smash that Kudos button!

I left the batteries out overnight last night, but that didn't work. Should I try that again now that I've factory reset my headset? I'm using a generic battery brand, so I'm wondering if that could somehow cause an issue, but the same brand and batteries work fine in my right controller, so I'm just curious if that is a possibility. I'll certainly reach out to @MetaQuestSupport if that is my last option. 

Hi again @Paelias4! We got your PM and we will be with you as soon as possible! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I figured it out. For me I'm using new controllers and when I factory reset the controllers were connected to a different headset. Essentially uninstalled everything from PC and Mobile. Factory reset headset. Once in factory reset you get the menu saying pull the tabs. Obviously controllers won't connect. You can't even connect to the app right? Well I had to go on PC and download Meta Quest Developer Hub. Once there you still can't connect but your device will be detected. Through the link wire. At that point you're going to now have both the developer and you need the quest app on your phone. Once it's visible on the app saying nearby and connecting or nothing at all. As long as you see the device it's good. Back to the controllers. Individually on each controller hold oculus button + B on the right controller and hold 3 dash button + Y. You will then feel a vibration in both controllers. After that vibration put them down, they are syncing. Go back to the app on your phone. Go to headset settings and turn on developer mode then move over to the headset again and it will prompt you saying are you sure you want to turn on the mode or something and you'll hit plus on the headsets audio. That means yes. After that your controllers should start updating and syncing again to the headset after that you're pretty much good. Hope this helps and I hope others find this reply. 

LocoHeadHunter
Honored Guest

I figured it out. For me I'm using new controllers and when I factory reset the controllers were connected to a different headset. Essentially uninstalled everything from PC and Mobile. Factory reset headset. Once in factory reset you get the menu saying pull the tabs. Obviously controllers won't connect. You can't even connect to the app right? Well I had to go on PC and download Meta Quest Developer Hub. Once there you still can't connect but your device will be detected. Through the link wire. At that point you're going to now have both the developer and you need the quest app on your phone. Once it's visible on the app saying nearby and connecting or nothing at all. As long as you see the device it's good. Back to the controllers. Individually on each controller hold oculus button + B on the right controller and hold 3 dash button + Y. You will then feel a vibration in both controllers. After that vibration put them down, they are syncing. Go back to the app on your phone. Go to headset settings and turn on developer mode then move over to the headset again and it will prompt you saying are you sure you want to turn on the mode or something and you'll hit plus on the headsets audio. That means yes. After that your controllers should start updating and syncing again to the headset after that you're pretty much good. Hope this helps and I hope others find this reply. 

LocoHeadHunter
Honored Guest

P.S. if anyone ever tells you to remove the batteries again just understand they have no idea what they are talking about. 

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