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Quest 2 Crackling when turned on

Doug_Grave
Honored Guest

My oculus quest 2 started making a crackling sound when ever I turned it on it was very feint and stopped after 10mins of playing and then it went away for about 2 weeks, Today I was playing a game and out of no where the crackling popping sound was really loud and I felt it in the headset it's not audio crackling because I turned the volume off and the crackling and popping is still there does anyone have a fix for this? I can't seem to make it stop crackling 

10 REPLIES 10

Doug_Grave
Honored Guest

I have also factory reset my headset and the noise still continues when it's turned on the noise sounds just like this Video I found

https://youtube.com/shorts/wMQKldSi1LM?si=2lxJBxPRJAzRr4mQ

Oh no @Doug_Grave! This isn't what we want to hear. Rest assured, we are here to help you with the Headset making a crackling and popping sound. The video you uploaded of what you are experiencing is greatly appreciated. We would love to get this resolved for you and get you back to enjoying VR in no time! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

 

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Hey there, @Doug_Grave. We wanted to follow up with you and see if you had been able to perform the steps we shared with you so you could send us a private message. Please reach back out to us and let us know if you still need to do so or if you have any further questions or concerns. We're always happy to help where we can. Happy holidays!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

saile500
Honored Guest

Was this issue resolved? I am experiencing the same issues on my unit. 

Hey there, @saile500! We want to ensure that you have the best and smoothest VR experience possible, so we'd love to look into this more together! Can you please provide a little more information about your device?

  • How long has this issue been occurring?
  • Did anything specific happen before it started?
  • Has the device ever had any damage to it?
    • For example, was it ever dropped or had anything spilled on it?
  • What troubleshooting steps have you tried so far to resolve it? We don't want to ask you to repeat anything unnecessarily.
  • Are you using any third-party accessories?
    • For example, external battery packs, external fans, etc.

Additionally, we'd like you to reach out to us privately so we can look closer into your specific device. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello. Thanks for your reply. 
For now the problem seems solved. During the time it took me to update the firmware and review some settings, 10-15 minutes, the noise started to get interrupted, after a while it came less and less frequent and eventually stopped. 

Still strange why it started so I might get back to you if it comes back. To reply to some of your questions:

The issue started the same day I wrote my question and ended later the same day. No signs of it before or after. 

No specific happenings/damages. 

I so use an external battery pack that I have used for 1-2 months before the issue came. 

Thanks for your assistance 

Rolldabeatz
Expert Protege

Ngl sounds like a piece of hair got sucked into the fans but I digress.

Hey there, @saile500. Thank you for getting back to us and giving an update. We are excited that your issue seemed to resolve itself, and we hope you are enjoying your VR experience. If you do need anything else, please don't hesitate to reach out to us. Enjoy the rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, i also have the same problem. I haven't played on my oculus quest 2 for a while and decided to play. when i loaded into the game i started hearing the crackling sound. I have dropped it a bunch of times but no crackling sound has occurred.

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