Quest 2 - Display delay on left lens only.

[artyh3033]

Hey everyone.

I have this Quest 2 since June-July and it has started to have some trouble on the left lens.

basically, when i move my head a aftermark shows, that quickly goes away by moving to where my head is right now.

What should i do in this situation?

Thanks in advance!

Art.

[MetaQuestSupport]

Hey there @artyh3033! It seems like you're experiencing some display problems with your Quest 2. 

• Are these issues occurring at home or when using third-party software? 
• Do they happen immediately or after extended periods of use? Has the device been dropped? 
• Have you tried restarting the headset? 

We recommend giving your headset a hard reboot. Here's how you can do it: 

1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
2. If the boot-up sound is not heard:
   1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
   2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
   3. Use the volume buttons on your headset to highlight Yes and press the power button.

Please let us know if this solution is helpful to you! 

[artyh3033]

Hey there, sorry for my late reply.

This happens for a short period after turning the headset on, after that its just gone.

They happened one day without a good reason, and yes, i tried restarting the headset many times to no avail.

Thanks in advance.

[MetaQuestSupport]

Hey again! Thank you so much for letting us know those details. We know this issue can take away from a stellar VR experience. We want to help you get this resolved as soon as possible and get back in the game! Can you please factory reset your device? Please make sure you have enabled cloud backup to save your app's progress. Please let us know if this resolves the issue or if you still need help!

[artyh3033]

Hi there.

I'd rather not do that, because then i will have to redownload everything.

Is there another way?

Thanks in advance.

[MetaQuestSupport]

Hello @artyh3033! Thank you for the swift response. We're sorry that this has been an ongoing issue and understand how inconvenient it can be to have to redownload your apps. We have seen that factory resetting the device can resolve display issues on the headset. 

please perform a factory reset by following these steps:

1. Turn off your headset.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please keep in mind that factory resetting the device will wipe it completely clean, but you are able to turn on Cloud Backup by following the steps listed HERE. We hope this helps, but if not, please feel free to reach back out to us at any time! Have a legendary day!

[MetaQuestSupport]

Hey again @artyh3033! We just wanted to check in with you and see if you still needed any help with the issues you were having with display delay on left lens only. If you still need any assistance, please feel free to reach back out to us at any time! Have a great day!