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Quest 2 Elite Strap battery

tomer.koznichki
Honored Guest

Hi.

How do I know that the battery included in the Elite Strap needs to be charged and while charging, when it is fully charged already?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi there, @tomer.koznichki! We wanted to stop by to provide you with some helpful information regarding your Quest 2 Elite Strap with Battery. Yes, the Elite Strap with battery for the Quest 2 is different from the one for the Quest 3. You can read all about your Quest 2's Elite Strap with Battery's performance information here. While there is not a button to press to view the charge level for the battery on your Elite Strap, you can click here for more details regarding the battery level monitoring. Please let us know if you have any further questions or concerns. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi @tomer.koznichki! Thank you for reaching out to us today in regards to this question. On the Elite Strap headset is a button called "Check battery level." Pressing the button once the strap is active will provide different LED-colored battery status.

  • Low (< 20%): Blinks orange LED 5 times.
  • Mid (21% - 99%): Solid orange LED for 5 seconds.
  • Full (>99%): Solid green LED for 5 seconds.

For safety reasons, the Elite Strap with Battery has to verify the headset is not on your head in order to fully charge to 100%, and it can only do this if it's plugged into your headset. To fully charge the Elite Strap with Battery, ensure it is plugged into your Quest 3, not on your head, and connected to a power adapter that is 18W or higher. We hope this information was helpful in answering your question. Please don't hesitate to reach back out to us if you need further assistance. We hope you enjoy the rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, @tomer.koznichki! We just wanted to follow up with you on the questions you were having about the Elite Strap with battery . Were you still experiencing these issues? Hope to talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I own a Quest 2 and not a Quest 3. Are there different Elite straps for the different models?
Can you please show me where this button is located?

Hi there, @tomer.koznichki! We wanted to stop by to provide you with some helpful information regarding your Quest 2 Elite Strap with Battery. Yes, the Elite Strap with battery for the Quest 2 is different from the one for the Quest 3. You can read all about your Quest 2's Elite Strap with Battery's performance information here. While there is not a button to press to view the charge level for the battery on your Elite Strap, you can click here for more details regarding the battery level monitoring. Please let us know if you have any further questions or concerns. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there, we wanted to follow up with you to see if you still need help with your Elite Strap with Battery. Let us know; we are here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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