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Quest 2 Elite Strap cracked

HippoRift
Protege

Hi,

 

I bought one of these from your store in Feb '21, and it now has a crack on each side of the strap towards the rear. 

 

What do I do to get it replaced under warranty?

 

Thanks.

6 REPLIES 6

TomCgcmfc
MVP
MVP

Contact Oculus support (google to find it).  I'm pretty sure these have a 2 year warranty.

 

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers

Do you have a link?  I've tried to find it, but am having difficulties.

 

Is it https://tickets.oculusvr.com/hc/en-us? Because I get this:

 

HippoRift_0-1660913618560.png

 

It's ok, I think I've managed to find my way onto the online chat.  Thanks for your help.

HippoRift
Protege

In the end I went to

 

https://store.facebook.com/en-gb/help/support/quest/topic/orders

 

selected "other product purchase issue" and then "Chat" where I was able to get help.

HippoRift
Protege

Just to update.  Support were very helpful,  and it was possible to provide all required info during the chat session.  An RMA was arranged and the part was replaced promptly and without issue.  Thanks to all concerned - great service.

@HippoRift  Thanks for letting us know mate.  Cheers 

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers