10-24-2022 03:17 AM
Hi there,
I suspect this will be more HW than SW issue, but any help will be appreciated.
It happened out of nowhere, just started Beat Saber, chose a song, hit the play button, and that's it... darkness.
Immediately knew something is seriously wrong as I was casting to my TV, and the cast continued even tho headset went fully dark... since then, I can still turn on/off headset, I can hear sounds, it also connects to sidequest, it's just dark. I can't even see Meta logo during boot up, also "factory reset" menu (Vol - & power button) is invisible.
What can be done?
What is gone? GPU? Lenses?
Can I get spare parts? In other words, what should I do?
10-26-2022 01:00 PM
Hey @Tee86_uk. That seems like quite the pickle to be caught in. We'd love to help out.
Looks like you've tried just about everything we're able to provide here at social support. Great job getting ahead! 🙂
We will need to take a closer look at your issue. Please hit us up with a support ticket where our specialists can do so, and provide any possible options!
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