Quest 2 - Grainy Screen

[Tazzi7Div]

Hi, 

I charged my headset and when I turned it on i get a real grainy screen??I have only had my Meta 2 months.

I also bought a power pack because I workout for more than a hour. and I did just today put it on. How can a get a clear screen again??

[MetaQuestSupport]

Thank you for reaching out to us, @Tazzi7Div! We're happy to welcome you into the Meta Quest family! We understand that you're experiencing a grainy screen and we want you to have the ability to work out with your new power pack. We're excited to help you, but we need you to answer the questions below first:

• When does the graininess occur? Does it occur from start-up or only during playing or accessing certain games or applications?
• Have you taken any troubleshooting steps, if so? What were they?

We're looking forward to hearing from you soon!

[MetaQuestSupport]

Hey @Tazzi7Div! We're checking in to see if you're still having a grainy screen on your Quest 3. If so, please respond to our previous questions so we can help you. We'd also like to double-check if there are any other things we can help you with. If you have any questions or concerns in the future, please don't hesitate to contact us!