On booting the Oculus Quest 2, the logo appears, and the goes to grey screen - only audio but no visuals. Tried everything, hard reset, normal reset, factory reset. Also tried connecting to PC, to no avail as can't change settings in Quest (can't see anything!). Tried firmware update using side-loading, again no screen. Also cleaned sensor above viewing area (seems to be working).
Seems like a hardware fault??
Is this now a broken Quest 2 even though nothing has been done to it and worked fine for just over a year?
Hello @Bradders47. Thank you for letting us know what troubleshooting you have tried for this gray screen issue you are having. Of course, we know how this is interfering with your VR experience, and as this is not what we like for our customers, we would love to have you shoot us a PM. We will need to dig deeper and gather some sensitive information, so please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! We look forward to moving forward with you.
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It is understandably frustrating to have booting issues with your device and we know it could bring an abrupt halt in your Metaverse journey, therefore we request you to send us a private message so that we can have a look into it in detail and assist you accordingly.
We are just following up to see if you still require any assistance.
If so please reach out to us in a private message, Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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