Hello, I'm posting about a persistent issue I've been having with my Meta Quest 2 headset.
Currently, I am unable to play games and use the Quest Link application due to my headset losing tracking just after I finish guardian set-up. The process goes as follows:
1. I start an application that brings up the guardian set-up process. 2. Roomscale or stationary: doesn't matter. When I complete the set-up, I receive the following error message a split-second afterwards: "Your room boundary and most apps won't work because your headset can't detect your movement right now. If you're on an airplane, turn on travel mode and remember to stay seated." (Continue without tracking) (Turn on travel mode) 3. This error message disappears after half a second, even if I don't input any option. 3a. I've been barely able to click the first option before it closes. This works, but I don't have headset tracking which I need for testing my project. 4. The application quits and puts me in passthrough. I have the option to resume the application which lets me run it for about a second before I get booted out again.
Some things I've tried to fix the issue: - changing the lighting (closing blinds and turning on main light), doesn't work. - resetting the guardian and clearing the boundary history, doesn't work. - cleaning the tracking cameras with a microfiber cloth, doesn't work. - I've tried toggling headset tracking which has the following occur: 1. it's enabled by default, so I disable it. 2. when I re-enable it, I get the "cannot track headset" issue from before, a small notification saying tracking was disabled, or both. The small notification also sometimes appears when I log into my user account when just starting up.
From the other posts I've checked on this issue, none have the "cannot track headset" error pop up immediately after the guardian is set-up. Additionally, since this headset was temporarily loaned to me for work, I'd like to avoid factory-resetting it. It's an option should there be no other way to fix this issue (and I do have the cloud backup enabled), but it might be tedious to set up accounts again. Any help would be appreciated!
We understand that you are encountering an issue with your Quest 2 losing headset tracking.
We understand how this affects your VR experience and your ability to be able to enjoy and immerse yourself in your favourite games and applications that you are excited to play on the Quest 2.
We'd love to look into this issue for you and help you get up and running again and enjoying your VR experience!
Firstly, we appreciate the troubleshooting steps you have taken to try and resolve this issue, it really helps us gain a better understanding of your issue.
There are some steps we'd like you to try for us:
Try updating the headset to the latest software update -> Update
Playing environment does not have enough contrast between objects or textures composing it as such try the headset in different locations
Hope these steps help!
Finally, we understand that Factory resetting the device is something that you would like to avoid.
However in this instance, if the above steps do not work for you or you still receive the error message and issue till occurs, we would like to recommend you to perform a Factory reset on the device. Here is an article on how to perform a Factory reset -> Link
Please Note:
Performing a factory reset is irreversible and will remove all account information, downloaded games and content from the headset. Performing a factory reset won't remove content you've purchased or downloaded from your account.
Should any of the above steps and suggestions not work, we would like you to please send us a DM!
You can do so by selecting our name to get to our profile page, or click here: Support
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We understand that you are encountering an issue with your Quest 2 losing headset tracking.
We understand how this affects your VR experience and your ability to be able to enjoy and immerse yourself in your favourite games and applications that you are excited to play on the Quest 2.
We'd love to look into this issue for you and help you get up and running again and enjoying your VR experience!
Firstly, we appreciate the troubleshooting steps you have taken to try and resolve this issue, it really helps us gain a better understanding of your issue.
There are some steps we'd like you to try for us:
Try updating the headset to the latest software update -> Update
Playing environment does not have enough contrast between objects or textures composing it as such try the headset in different locations
Hope these steps help!
Finally, we understand that Factory resetting the device is something that you would like to avoid.
However in this instance, if the above steps do not work for you or you still receive the error message and issue till occurs, we would like to recommend you to perform a Factory reset on the device. Here is an article on how to perform a Factory reset -> Link
Please Note:
Performing a factory reset is irreversible and will remove all account information, downloaded games and content from the headset. Performing a factory reset won't remove content you've purchased or downloaded from your account.
Should any of the above steps and suggestions not work, we would like you to please send us a DM!
You can do so by selecting our name to get to our profile page, or click here: Support
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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