I've been using my Quest 2 with my Wi-Fi connection without any problem for weeks, since one day when I turned it on the issue "Wi-Fi connected to device. Can't provide internet" appeared. I did not change anything in my router or internet connection, and my other devices can all connect to Wi-Fi without any issue.
The device is updated to the latest firmware. I obliviously tried to toggle the Wi-Fi on and off, turn on and off my router, and to remove and add again the Wi-Fi connection. I tried "Soft Rebooting" the Quest by holding the power and minus button, and I did also restore it to factory settings but the problem is still happening. The device can connect to the hotspot of my iPhone without any issue (it was the only way to set it up again when I restored it to factory settings).
I use the Quest in the same room of the router, so the connection is strong. I tried using both 2.4 ghz and 5 ghz but it keeps saying "Wi-Fi connected to device. Can't provide internet". I did also try to change the connection from DHCP to Static, manually setting up the IP address, the Gateway etc. and I noticed that when changing to Static, the Quest can correctly connect to the Wi-Fi (the pages load, the downloads keep going and so on), but then it says again "Wi-Fi connected to device. Can't provide internet" after about one or two minutes. At this point, if I change again from Static to DHCP it connects again for one or two minutes before the issue comes back saying "Wi-Fi connected to device. Can't provide internet".
I can use internet on my Quest with the hotspot from my iPhone, but this situation isn't ideal. All my other devices work correctly with my connection, and even the Quest 2 did connect correctly for weeks before this issue came out. I don't really know what to do to fix the problem.
04-15-202410:32 AM - last edited on 04-16-202407:09 AM by AliceinVRworld
Hey @DanteMustDie! Thank you for reaching out and providing all these troubleshooting steps you've already done. We know it's been a few days and just wanted to check back and see where you were with this issue. We eagerly await your response!
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Unfortunately I haven't found a solution yet. If I'll find a solution, I will do an update. Also, as the @ name you used in the last reply is not my username anymore, I'd ask you to edit your reply in order to match it with my actual username. Thanks.
Hey there, @DanteMustDie! We were able to get the previous post updated with your updated name as requested! As for your Wi-Fi issues, hopefully this can be solved with your support ticket quickly!
Please reach back out here if you need assistance with anything else though.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
hey meta i know this was a while ago but im having the same issue but mines is different mines connects at 12:00 pm then it has its same issue again at 8:00 pm is there anything i can do YOU can try to do and give me suggestions, and no i dont hack is was a random name.
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