09-09-2023 11:43 AM
I would like to begin by saying I am very aware of the most common solutions to this problem (in fact, I have posts dating back to 2020 on this subject matter solving the issue).
I'm running into a similar problem with no working solution at the moment. When I start up Link, I get the permanent 3 dots loading screen with audio coming through properly. I am almost 100% this is an iGPU dGPU issue because of the following symptoms:
Here's my setup:
Here's what I've tried:
To summarize, I originally solved this issue by keeping my old GPU drivers + making sure the Windows Graphics Settings were telling Oculus to use the hardware. However, this solution no longer works as the application requires the most up to date GPU drivers.
Any ideas?
Aus
09-11-2023 11:49 AM
Howdy @Aussywoo! It appears you're getting 3 dots when you use Oculus Link. It would be awesome to have you in PCVR, so you can enjoy your experience fully. I'd like to provide a few details to ensure we're as efficient as possible. Please continue with the following:
Feel free to reach out to us at your earliest convenience!
09-12-2023 12:54 PM
Hey there, @Aussywoo! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!
09-12-2023 03:12 PM
Thank you for replying. I already tried the three things mentioned in your initial reply before making this post. The only notable piece is that my desktop (my laptop is the one having issues) works fine with Oculus Link.
I've already found a solution using Virtual Desktop to circumvent these issues. Virtual Desktop has no problem loading into my laptop with my GTX 1660ti. My suspicion is that something between my PC's configuration and Oculus driver allows for Oculus Link to consistently ignore my dGPU. As previously mentioned, in my laptop's normal configuration (with Windows Graphics correctly telling Oculus to use my dGPU), I can't even get Link to load up at all. However, using Oculus Killer (which skips the Oculus Dashboard completely) proves successful as SteamVR has no trouble displaying to my headset. Once again, I only used Oculus Killer to experiment and try to pinpoint the issue. All signs point to an issue with Oculus Link having trouble identifying which GPU to use in my PC.
Aus
09-12-2023 06:14 PM
Glad you were able to find a workaround!! I've seen a couple posts where other users are having similar troubles (such as this thread), and I know the engineering team is actively looking into getting any bugs straightened out with Link. Just to clarify - are you using Air Link, or a cable?
09-12-2023 09:29 PM
In my case, I have tried using both with the same problems. Outside of troubleshooting, I do generally only use the cable otherwise though.
The only things that got Link to display to my headset at all were:
Hope this helps!
Aus