07-25-202410:18 AM - last edited on 07-25-202404:35 PM by AliceinVRworld
After an update yesterday, my Left Controller stopped working. I can't see it in the app. If I try to add it again, it does nothing. I get the three blinks and vibration as though it synced, but it does not get added or work. The app just shows pairing.
I tried: - Rebooting the headset. - Turning the controllers on and off.
- Factory resetting the Left Controller - Factory resetting the headset
After the headset was factory reset, it found the Right Controller without a problem, but the Left Controller issue persisted. I'm not sure what else to try. I bought a new game for my kid yesterday, and now he can't play. Please help.
Hello there, @RandomGaming! We know how important both controllers being able to pair is and we would love to team up with you in figuring this out. We are also grateful that you provided all the troubleshooting steps you have already tried, as this helps us effectively know where to go next. With that being said, we would like for you to send us a private message so that we can explore possible warranty options. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.
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