A few days ago my quest 2 stopped working with quest link. Nothing was changed, and it had been working for weeks without issue.
The issue is as follows:
When I launch quest link, I get 3 white dots. Sometimes this lasts indefinitely, sometimes it resolves to black screen after a few moments. If I leave the headset connected and off of my face for a few minutes, it will load into the quest link home screen as normal - but after 3 seconds or so, it will go to a black screen. If I repeat the last steps, it will do this most of the time. Same issue on airlink. Oculus software says the headset is connected and active without errors.
Things I have tried:
Used 3 different cables
Used every usb port on my pc
Factory reset the quest 2
Repaired the oculus pc software
Uninstalled and removed all files and registry entries associated with the oculus software
New GPU drivers
Uninstalled and reinstalled all usb drivers and usb controller drivers
Check disc and check mem
Reset router and adjusted firewall and network settings
Changed horizontal render resolution
Probably a few other things I can't remember.
The error that I get in the debug window when the headset loads into the quest link home screen and then goes black is:
16/02 16:18:27.349 {WARNING} [Tracking:Filter] Prediction interval too high: 0.884360 s, clamping at 0.250000 s
16/02 16:18:27.970 {DEBUG} [xrstreaming_v2] OculusVadSharedMemoryConsumer::initializeSharedMemory: could not open mutex: The system cannot find the file specified.
16/02 16:18:29.971 {DEBUG} [xrstreaming_v2] OculusVadSharedMemoryConsumer::initializeSharedMemory: could not open mutex: The system cannot find the file specified.
16/02 16:18:31.971 {DEBUG} [xrstreaming_v2] OculusVadSharedMemoryConsumer::initializeSharedMemory: could not open mutex: The system cannot find the file specified.
16/02 16:18:33.971 {DEBUG} [xrstreaming_v2] OculusVadSharedMemoryConsumer::initializeSharedMemory: could not open mutex: The system cannot find the file specified.
16/02 16:18:34.022 {INFO} [PackageManager] No core updates needed.
Hey there, @buttahbean! We recognize how important getting to the bottom of these PCVR connection issues is for you, and we'd like to do everything we can to get you back to PCVR gaming! To begin with, let's make sure we have a good idea of this situation overall. Please clarify the following details when you get a chance:
Is your headset functioning properly in standalone mode, without it connected to a PC?
Is your headset and Meta Quest mobile app fully up to date with the latest software? (To update your headset, please use these steps.)
Does your PC meet the minimum requirements to accept Meta Quest Link, as listed here?
What specific cable are you using to connect your headset to your PC? Where was it purchased from?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Headset is working fine in standalone. Software is up to date. PC obviously meets the requirements as I mentioned that it was working fine for weeks before this - please read posts before responding. Cables used were from amazon and the usb-c charging cable that came with the quest. Issue also happens exactly the same way on Airlink, so it's not a cable issue. Software also reports that the cables each work well.
Greetings again, @buttahbean! We're sorry this has been an ongoing issue for you and would like to provide a few more troubleshooting steps to resolve this matter. If you haven't already please try the following:
Close the Oculus Desktop software
Open Windows Settings > System > Display > Graphics Settings
Select Classic App from the drop down and click Browse
Select the OculusClient.exe (By default, this will be installed C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe)
Click Options > High Performance > Save Ensure the "High Performance" option has your dedicated graphics at the top of this menu.
We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you.
However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns. Have a legendary rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I appreciate your response. However, I don't have an integrated GPU so this one won't work for me. I have an i5 7600k and a 5700 XT. Apparently I had tried this anyway, just in case, during my troubleshooting spree back when I made the original post (to no avail).
@buttahbean! No worries! Thank you for the quick response and verifying that the previous steps were of no use to you. Wanted to ensure every corner was checked and every stone gets turned. Luckily we would like to see what other options we can offer you to resolve this black screen problem. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I've now been waiting weeks for a response from the support team for a ticket a started for this issue around the time I made my post here. I have also not received any email response from the support team after they asked me to swap to email following the DM I sent after being prompted to in this thread.
The takeaway: Meta has been letting their support division down. Everyone I have interacted with from the support team has been excellent when they have responded to me. However, to wait for multiple weeks for any sort of help is really unacceptable, to the point that it is absurd.
I'll be avoiding any and all Meta products in the future.
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