Hello, my Quest 2 has no audio on the left hand side speaker. It also has no audio from the left if I connect wired headphones or Bluetooth headphones. I've tried a restart, checked for updates but it's up to date too. Any ideas, as I'm not sure what else to try now? I've not tried a factory reset yet as I'm reluctant having to reload all games and enter in the account details again,
Hey @allanclan.2023. Having only audio on side can be the key to you losing in a battle royale game! We want to do all that we can to your audio working for you. We understand that you don't want to do a factory reset and hopefully it doesn't come down to that.
May you please follow these steps to reboot the headset?
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If that doesn't work, can you please make sure that you have cloud backup enabled with following these steps?
Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings.
Select System, then select Backup.
Select the toggle next to Cloud Backup to turn Cloud Backup on.
We know you didn't want to the factory reset, but if that reboot didn't work we are going to have to try it. You can go here to learn how to factory reset your headset.
We look forward to hearing back from you and seeing if any of this works.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @allanclan.2023. Having only audio on side can be the key to you losing in a battle royale game! We want to do all that we can to your audio working for you. We understand that you don't want to do a factory reset and hopefully it doesn't come down to that.
May you please follow these steps to reboot the headset?
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If that doesn't work, can you please make sure that you have cloud backup enabled with following these steps?
Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings.
Select System, then select Backup.
Select the toggle next to Cloud Backup to turn Cloud Backup on.
We know you didn't want to the factory reset, but if that reboot didn't work we are going to have to try it. You can go here to learn how to factory reset your headset.
We look forward to hearing back from you and seeing if any of this works.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, the Boot start up method using the power and volume buttons didn't work, so I followed the link to the Factory Reset method and it worked a treat 😀 As soon as the headset restarted, I could hear sound in both sides, so I am over the moon now the suggested fix worked. Thank you very much for your help, much appreciated 👍🏻
That is wonderful news! We are so glad that we got this working for you. Now you can get back to enjoying VR and playing with your friends. Please let us know if you need anything else in the future.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
hi not the original poster here but I have the same problem. I'm connecting any headphones to my Oculus Quest2 but I can only hear it through my left ear and not my right. I've tried everything stated on your list but nothing has worked. please come back to me on this thank you!
Hello, I've had to carry out the Factory Reset twice now to regain audio in both speakers, both times have worked perfect, it's just annoying having to do it then re-download all the games again from the cloud account. I've never had headphones plugged in so haven't had the same issue as you I'm afraid. If the factory reset method doesn't work for you, it may be the headphone jack port that is playing up on yous, hope you find a solution
Hi Allan, yea I have already tried factory resetting the Oculus but it is still not working. I've tried factory resting through the app but it hadn't worked for me.
Hey @Maybes2, thanks for reaching out! Due to the potential of dealing with private or sensitive information, we'd like to invite you to send us a PM to look into this together! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you and getting you back into the wonderful world of VR!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @Maybes2! We haven't seen a response from you on this issue, and wanted to reach out and see if you were still needing some assistance with this issue, or if you have managed to resolve it. While we sincerely hope that you're now able to hear out of both sides of headsets, if you are still having troubles, or if you have any questions or issues in the future, please reach out with a private message and we'll be glad to assist you! Happy holidays!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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