05-19-2024 10:13 AM
I put on my VR, then quit Rec Room. I started a call with my friend then boom, in my house the screen frozen with the colors orange and green. Any fix? It wont even let me turn it off or factory reset
05-20-2024 08:10 AM
Hi @your_friendy_cyborg_. We understand you are having trouble with your display and are unable to perform a factory reset on your device. Not to worry; for this, we would like you to make sure your cloud backup is enabled. You can do so by clicking here, then attempt a factory reset from your mobile app. Simply follow these steps:
After you have given this a go, please let us know. If this does not resolve your issue, we would like to continue assisting you and ask that you send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
05-21-2024 08:22 AM
Hi again, @your_friendy_cyborg. Were you able to give those troubleshooting steps a go? How was it? If it resolves your issue, let us know. If it was not successful, do not worry; we are still here to assist you. We hope to hear from you soon.
11-17-2024 12:38 PM
I just waited for it to turn off automatically
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