Quest 2 Pass Through Issue

[minimeo]

Greetings!   Does anyone have an issue with passthrough on a quest 2 recently?  When powering up, it's in passthrough (that's fine) where I can browse the windows but when launching an app - everything is transparent and it's impossible to interact with the app.   I've powered cycled it a few times, the software is up to date but it's essentially rendered this as a useless device.  

On a side note, I launched meta's ai for support last night and the support number listed was for medical alert devices.  Ha (funny but irritating when looking for support).  

TIA !

[MetaQuestSupport]

Hey there!

We understand that you are facing an issue with the passthrough on your headset.

If running a power cycle hasn't helped please contact us directly via DM so we can gather some details and see what else we can do to help resolve this for you!

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi there,

Just wanted to follow up to see if this issue is still persisting.

If so please do send us a private message so we can look into this further!

[minimeo · Accepted solution]

Greetings, I was able to resolve it after removing the profile from the device/my account.

Thanks for the follow up!

-Michele

[MetaQuestSupport]

Ah fantastic, we are so happy to hear.

Have a great day!