Iam coming across a really annoying bug and I was hoping someone here could help me out.
It is driving me crazy and costing me a lot of time and nerves.
Thebugissimple:
The Quest 2 keeps disconnecting the Airlink connection when it is not on my head and I have to reconnect it about every 5 minutes.
Expected behaviour:
The Airlink Connection should not disconnect when the headset is not on the head.
The Airlink connection should remain connected until manually deactivated.
Use Case:
Iwork in Unity, doing VR stuff, so I have the headset on my desk next to me.
I put the headset on and activate the airlink - when I go into the application it works fine.
I test my development progress and put the headset next to me when I finish testing.
The next step is to work in the Unity application, debugging, fixing and doing all the development stuff.
After finishing the task, I launch Unity to check my changes => CRASH
I put on the headset => Airlink connection lost
(FYI: Unity crashes without exception when the Airlink connection is lost. -butthatisnotthepointhere)
So before I can start the application, I have to put on the headset and pray that the Quest2 doesn't disconnect the airlink.
And this goes on and on. Every time I make changes to the application I have to reconnect the airlink to the headset. It is so frustrating and time consuming because I put on the headset like 50 times per day.
The fun part is, as long as the sensor in the Quest 2 is occluded, the Airlink connection stays connected for hours without any problems.
However, if the sensor is NOT occluded, the Quest 2 has a 3-4 minute window before it disconnects the Airlink connection. This is absolutely terrible to work with.
I have searched for this bug again and again, but have not found a solution. And please don't tell to put a sticker on the sensor, thats a stupid workaround. So is there any flag that can be set to PREVENT THAT AIRLINK GOT DISCONNECTED EVERY FEW MINUTES WHEN THE SENSOR IS NOT OCCLUDED?
Addition: When I use a cable to link, the connection seems to be persistent and does not disconnect when the device is not on the head. But it does not change the behaviour of Airlink, which still disconnects after a few minutes.
Any suggestions how to fix this? Are there any plans for a bugfix?
Hey there @Cephej! Thank you so much for letting us know about this! We completely understand how worrisome this must be for you, and we want to assure you that we will handle it promptly. Our engineer team will be notified and they will investigate the issue and keep us informed about any updates. In the meantime, if you could also report the problem through your headset by following these steps here, it would be greatly appreciated. We value your support and thank you once again!
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I am working with the Quest 2 on a second PC and the problem still exists. So its definitely a Quest 2 bug. Hope this will be fix soon. This is extremly frustrating and a pain in the ass to work with the device.
Hey there, @Cephej! We really appreciate you reporting this problem on your end for our engineers to make note of! This is absolutely not an issue we want any of our users dealing with, so we definitely want to assist as much as we can! At this point, the next step we recommend would be a factory reset to your headset in order to refresh Air Link. Before doing so, make sure your headset is fully charged and Cloud Backup is enabled in settings. From there, you can use these steps to factory reset, then let us know your results:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
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Hey, hey @Cephej! We're checking in to make sure you were able to get that Air Link issue fixed, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for your reply. The problem still exists and my device disconnects like 5 times today. Very frustrating.
Another insight is that when AirLink is enabled and the device is connected to a charger (not via PC), the Airlink does not disconnect when the device goes into standby, even after hours of standby. Conclusion => It only disconnects when there is no power AND it goes into standby after a few minutes.
To clarify before I do the factory reset: 1. Do you confirm that this problem is definitely a Quest 2 bug and that the device should not disconnect the AirLink connection when it goes into standby?
I am not sure how a factory reset would help here. The Quest 2 is rarely used and nothing is installed, its a near fresh install. I only use it for PC VR development and testing, so there are no applications installed or anything. But if you say this can fix this behaviour I am willing to do so, but:
2. Do I need to re-pair the Quest 2 after the factory reset? If so, I will not be able to do the factory reset because my phone will not pair the Quest 2 with the Oculus app. If the factory reset fails, I will not be able to use the Quest 2. I will need to borrow a working phone and go through the pairing process again. As posted in this thread (https://communityforums.atmeta.com/t5/Get-Help/Can-not-get-quest-to-pair-with-my-phone/m-p/1130027/h...), the pairing process was a pain in the ass because most phones don't work.
Hey there, @Cephej! We know how important making sure you're staying connected properly via Air Link, so we're glad to provide further insight. While the headset does enter standby mode when the proximity sensor cannot detect anything (i.e.. when it is the headset is not on your head), this should not be disconnecting Air Link. If your headset and Meta Quest mobile app are fully up to date with the latest software and that still has no affect on this connection issue, a factory reset could provide a fresh start to the headset, returning it to the state it was in when brought out of the box- this means that you would have to re-pair the headset to your account in the Meta Quest mobile app.
We definitely understand any resignations that come with factory resetting though, so if you would like, we can also look into your network for further comprehension of the particulars of this problem first. When you get a chance, could you please send us a PM? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us. Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, hey, @Cephej! We're just stopping by to see if you're still having issues with the connection with AirLink. If you're still in need of assistance with this matter, don't hesitate to let us know by sending us a PM. We're always happy to help when we can.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
"While the headset does enter standby mode when the proximity sensor cannot detect anything (i.e.. when it is the headset is not on your head), this should not be disconnecting Air Link."
Okay, thanks for the clarification.
However, I asked a colleague with a Quest 2 and he has the same behaviour - he told me that this is absolutely normal behaviour. When connected via Airlink and the device goes into standby mode (headset not worn/sensor not occluded) the connection breaks. To be clear, it does not break immediately, but after about 5 minutes. So my guess is that a factory reset won't fix this behaviour. (Sorry, as I said, I can't do a factory reset at the moment due to the problem of pairing the device with my phone, which doesn't work).
I have a better idea to validate it: Can you connect your Quest 2 via Airlink (don't plug in the power supply) and put it aside for about 10 minutes to see if the connection breaks? If so, give it a second try but with power supply plugged in and see if it disconnects. Thanks!
Right now as a Workaround I am using Cable Connection. Kinda limited in movement, but much better than reconnecting Airlink every time.
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