I did an update a few days ago and now I'm seeing a multitude of issues. I've noticed the game I play, Echo VR, is a bit more laggy when running.
I'm also having issues with the controllers. Lots of time on startup, one of the controllers is in the wrong position relative to real life, I have to restart the heads set to try and get it to sort itself out. I've also had a controller sometimes get stuck in the same position but it can rotate and pitch still but not move.
EDIT: And forgot to mention before the controllers stopped responding, Echo VR kept crashing on start up.
Just now I had a controller issue on start up, so I tried restarting the head set, and now my controllers haven't come back on after the restart, so I just gave up and here I am now complaining about it on a forum post instead.
Hey! So you're aware, the engineering team has seen a few reports of issues with the pro controllers. Thanks for bringing this to our attention, we'll be looking forward to providing you with an update as soon as possible!
EDIT: The team has let me know that updating to v55 should help with the issues. If you continue struggling with your controllers, send a PM to the support team @MetaQuestSupport!
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
Update: Echo VR crashing was because for some reason it was asking me to pair my device, this seems to happen every now and again, don't know why, kinda annoying, other issues with controllers still happen every now and again.
Hey! So you're aware, the engineering team has seen a few reports of issues with the pro controllers. Thanks for bringing this to our attention, we'll be looking forward to providing you with an update as soon as possible!
EDIT: The team has let me know that updating to v55 should help with the issues. If you continue struggling with your controllers, send a PM to the support team @MetaQuestSupport!
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
> Did the controllers pair and work correctly initially?
No
> How long did the controllers work correctly before they lost connection?
Mixed
> Did a restart fix the problem at any time?
Not always
> Do you know if you are using 2.4 GHz or 5 GHz Wi-Fi?
5
> Does changing between 2.4 GHz or 5GHz Wi-Fi affect your connection?
Don’t know
> Do you know if your Wi-Fi router is configured for WPA2/WPA3 or just WPA2 only?
No idea
> Can we ask for your Wi-Fi make and model?
Netgear something
> Can we ask which country you are located?
Australia
> Does the controller work if you temporarily turn off your home Wi-Fi router? Or does the controller work if you power on the headset at a place that is far from your router so that the headset cannot connect to the Wi-Fi router that you use?
Howdy! We appreciate you sharing those details, so that we can continue looking into this controller issue. We'd hate for you to miss out on the wonderful world of VR! In order for us to look into this further, please select our name to get to our profile page, then click "Send a Message" to privately message us. We look forward to getting t the bottom of this with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello there! We're following up to check if you still require support with your controllers not responding properly. Please let us know, and we'll be happy to continue assisting you. In addition, we'd like you to unpair and pair the controllers, we'll leave the steps below for you to try.
In the same boat, Q2 + Pro controllers. Issue somewhat fixed with v55. Not perfect but OK. Try updating firmware to v55, it appear to push controller update as well
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