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Quest 2 Problem with VR / Twinmotion

STUDIOLANGEL
Honored Guest
 
Hello everyone,
 
I have a problem that I can't seem to solve:
 Using VR via Twinomtion and my Quest 2: I manage to connect my headset via Airlink but as soon as I click on "Start VR" the image is connected to my headset and follows the orientation of my movements but on my PC screen only, in my headset it doesn't work I see black, sometimes a blue circle at the bottom. 
 
I'm desperate because it only worked 1 time and now it doesn't work at all. My hypothesis is that it's linked to an update of either my Nvidia graphics card or the Quest 2, but I am not sure.
 
Has anyone encountered this problem before?
 
Thanks for your help
13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Hi there, @STUDIOLANGEL! We know how important getting you back into the PCVR groove is, so we'd love to assist further! To clarify a bit, are you having trouble launching Air Link on our official desktop app? Have you ever been able to successfully launch Air Link in the past? Is your PC compatible to support Air Link based on this article? Let us know and we can continue from there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there! Just checking in to see if you're still in need of our assistance! We want to make sure we can get you back on track! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there, 
Thank you for checking on me.
I don't have a problem with Air link, I am now used to the process of connecting my headset to my PC and this is working.
I do have problem at the final step which is seeing in my headset the VR. I can tell my  headset is connected to my PC because I can see on my PC screen the view adjusting to my head movements, but in my headdset it's a black screen.

As I said in my first message, I suspect a problem with updating my Nvidia graphics card because the first time I tested VR via Twinomtion and my headset it worked. Then I did some updates and since then it doesn't work anymore. Furthermore, I came across a thread on a forum where someone was advising not to leave the choice of graphics card to Occulus in the windows settings and to select energy mode which uses the Intel integrated graphics card rather than the Nvidia dedicated graphics card. By following this advice I managed to visualize VR in the headset, only that the image was slow and lagging because the integrated card doesn't keep up.

So for now, I'm trying to backtrack on my GPU updates until I find a version that works again.
 



Hey there, @STUDIOLANGEL! It's great to hear back from you, and we appreciate you letting us know more about the issue you're experiencing. We want to get to the bottom of this issue so we can determine how best to assist you. Since you mentioned recently updating your devices, could you please let us know what software version your headset is running? The current versions are v62.0 and v63.0, which recently started rolling out on March 7th. Please let us know whenever you can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @STUDIOLANGEL! We just wanted to check in and see if you still needed help with your headset when it's connected to PCVR. Please let us know, and we'll be happy to continue assisting you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have the same issue.  Did you find a resolution?

Hello @clk1977.2024! We see that you're having device issues. We'd love to learn a little more about your issue and assist you with finding a solution! Could you please give us details about the issue that you're having? Is it with your Air Link? We look forward to your response! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @clk1977.2024! We noticed that we haven't heard back from you yet. If you still need help, please feel free to reach back out! We're more than happy to continue looking into this matter together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

gremina.e
Honored Guest

I have the same issue. Can someone help me please. I see a black background on Twinmotion and after a while it crashes. 

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