12-06-2022 08:35 AM
Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a while to update but they never progress past 0%
Solved! Go to Solution.
01-30-2023 12:44 PM
Hey everyone! It seems like this was an issue for quite a few users over the past week. The good news is that we've been hearing reports of Pro controllers finally updating now! If you haven't, go ahead and try again to see if your controllers are updating and working.
If you're still getting stuck with your controllers not updating, please let us know!
12-07-2022 03:45 AM
I rebooted headset several times and got them to update full. Still didn't get the right one to appear so rebooted again. Just to loose the left one. A new reboot and both were showing but right one got a 30 cm offset vertically and were unusable. Not giving up, though, as the tracking is marvelous in game( Alvo) but too low right habd makes shooting a guess game 🙂
12-08-2022 11:37 AM
Hey there, @Larry_O! We definitely understand how inconvenient it can be when the tracking isn't working as intended, we'd be glad to help out! Here's some troubleshooting to try out and see if it helps out at all with the current issue:
Let us know if this helps out at all, if not then we'll see what we should try out next. We'll be looking forward to hearing back from you!
12-09-2022 07:15 PM
this is happening to me too :(. everything is at full battery. tried power cycling the headset and controllers multiple times and same result.
controllers go into the pulsing purple light status and 0% progress for controller updates pop up every 10 seconds or so.
12-09-2022 07:27 PM
update: i unpaired and paired again and the update worked after that!
12-09-2022 07:42 PM
Hey @maddievision! We're so glad to see the troubleshooting steps resolved your controller issue. Happy gaming!
12-11-2022 03:27 PM
Would you know how to get it to update? All mine says controller update required.
12-11-2022 03:53 PM
We appreciate you bringing your questions about the new quest pro remotes' update procedure to our attention. To start, we can try to make sure that the headset and the application are both running the latest recent updates. Please check your Wi-Fi connection to ensure that it is operating at its best speed as well. If these are running at their optimal capacity try factory resetting the device.
12-13-2022 05:22 AM
I ran into this issue and I believe the resolution is after pairing both controllers with the quest 2, if theyre stuck on 0%, place them on the charger then restart the headset, you should see the percentage start to move. After multiple restarts, and disconnects, all it took was placing them on the charger. Make sure your headset is updated to the latest software also.
12-13-2022 12:00 PM
Hello FenikkusuFl1kz, we saw that you were searching for information on how to update your Pro controllers. We are aware of how annoying this may be while trying to play with a headset and controllers.
Don't hesitate to get in touch with us because we value your comments greatly.