Hi , so the problem is when I press all the way down trigger button on the right controller it doesn't register it in the vr ( it shows that I pressed it about half way in the vr home menu ) . This creates problems for various games as it doesn't allow me to shoot in some games cause i didn't press it all the way down ( even though I did ). Left controller is working fine. This annoys me because I have to do everything with my left hand now ( Have to click menus in games with left hand , have to shoot with my left hand etc..)
Everything else with right controller is working good ( tracking , all the other buttons )
I have tried replacing the batteries but to no avail.
SOLUTION:
So guys I have finally fixed it! I had a hardware problem with controller and since my quest 2 is out of warranty I tried to fix it myself.
Before you go, please check if your warranty is still valid, if it is just replace the controller in their store.
I've managed to fix my issue with right trigger by tinkering with the magnet a bit and placing it in the right place! Now instead of the 0.60 it goes up to 0.90 when I press it and now all my games register click when I press the right trigger.
Quick note: You can check if its problem with the magnet when you download Oculus Monitor app from Kojack, press and hold trigger button and move your controller up and down, if the values for the trigger change , then magnet is moving inside your controller and that's not ok , it should be hold firm in place.
The magnet that I'm talking about measures how hard you press your trigger button so if it's moving around in your controller it can't measure properly.
Hey there, @Lilpus. We can definitely understand how concerning it is for a controller to not work properly. If you currently have a ticket open with us then we'll be sure to get that handled for you as soon as we possibly can! Going off of what we can see here in your comments, one way or another we'll help out and get this resolved for you. If you're waiting on a callback, it could be faster to email instead as we have a faster way to get that to our specialist team. Hopefully this helps!
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I'm sorry that happened, it's very odd that you're not receiving a reply from the support team. Would you happen to have the reference numbers for all three of these emails? I'm curious if there may be an issue with our emails not going through.
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
If the reference number is the request number then it is: 7350199. All emails are on the same thread so if I am understanding correctly there is only one reference code. I could be wrong on that.
Hey, @Lilpus! I went ahead and checked in on that case for you earlier. I took a quick peek at it recently and noticed our team was able to get in touch with you once again. Please let me know if you do run into any issues.
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
Unfortunately we have been unable to resolve the issue. Hopefully that changes as I have another call back scheduled for this evening, before 8pm.
I will follow up and let you know. I can certainly say I wish the process was more straightforward.
I do have an idea for an improved process. Instead of having the customer send back the controllers, have them reviewed, then sent back (this process took ~3 weeks the first time I went through it). I offered to provide credit card information and send the replacement immediately. If the replacement is declined than you will have the customer credit card on file and can charge them accordingly.
This would expedite the process for the customer and eliminate and risk on your behalf (as you would have the customers credit card info). What do you think?
I am glad I was able to help, and I hope to see your issue resolved soon.
We do have an advanced replacement process that allows users to receive their replacement before sending in their devices! They have 45 days to return the device before their preferred payment method is charged. However, users have to be eligible for an advanced replacement by still being within the device's original warranty. Any devices outside of this warranty are not eligible for the advanced replacement option.
If you have any questions or concerns about this, please let me know. I'm happy to help!
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
Unfortunately when i went through this process initially, i did not receive the advance replacement. Though i was under warranty.
I can appreciate following procedures, however bending the rules for specific situations and circumstances is a key part of quality service. Furthermore, it seems irrelevant whether the customer is under warranty or not - as long as you have preferred payment information you can charge them accordingly. If a customer is not under warranty why would it matter which method you use to replace the product?…They aren’t u set warranty either way.
The entire process seems archaic, particularly for the tech industry. I hope you are able to improve it.
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