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Quest 2 Right Controller Trigger Button not working as intended

Belcross
Level 2

Hi , so the problem is when I press all the way down  trigger button on the right controller it doesn't register it in the vr ( it shows that I pressed it about half way in the vr home menu ) . This creates problems for various games as it doesn't allow me to shoot in some games cause i didn't press it  all the way down ( even though I did ). Left controller is working fine. This annoys me because I have to do everything with my left hand now (  Have to click menus in games with left hand , have to shoot with my left hand etc..)

 

Everything else with right controller is working good ( tracking , all the other buttons )

I have tried replacing the batteries but to no avail.  

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey @Belcross! We know controller issues are very discouraging so we'd be glad to lend a hand.

 

Wonderful to know you're already a couple of steps ahead on the controller issues. 

 

As for now, please feel free to test out the below:

 

  1. Remove the battery for roughly 10-15 minutes to reset the controller before replacing with a new or known working one.
  2. Unpair and repair the controllers using the Meta Quest app. 

 

We hope to hear back soon! 🙂 

MetaQuestSupport
Community Manager
Community Manager

Hey again! We just wanted to check back in with you. We're you able to get your controller to work? 

Unfortunately it did not help, how can I tell if its a hardware problem ? 

We appreciate you providing us with a controller update. For this reason, we wish to point you to our Meta Store Support so that you may return to the wonderful world of VR. Please click here to get connected with one of our spooktacular agents through email, a live chat, or even a scheduled call! 

 

We can't wait to get you back to enjoying your spectacular VR device! 

GimmieToastPlz
Level 2

@Belcross Hey there! I’ve been dealing with the exact same issue you’re dealing with and was wondering if you ever did find a solution to this problem?

Unfortunately I didn't 😕