07-07-2024 10:26 AM - last edited on 07-08-2024 09:26 AM by WootM4ge
Please help! My right controller suddenly disconnected and flashes white when I press any button the controller to try to wake it up. I’ve tried all the following. Replacing the battery, removing the battery for a minute then restarting the oculus and last I did a factory reset. Nothing has worked!!!
07-08-2024 10:14 AM
Hi @Cachis916. We understand how controller issues can put a damper on your virtual reality experience. We are happy to assist. If you can try to unpair and pair the controller to the headset. If, after doing so, you are still having issues, we would need to gather some sensitive information from you. To do so, we would need to ask you to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Talk soon!
07-09-2024 08:42 AM
We have received your PM and will continue assisting through there. Have a great day!
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