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Quest 2 Silicone Cover Hasn't Arrived

Anime_Cat
Level 3

I ordered the free Quest 2 Silicone Cover a few months ago, it was meant to come latest by November last year and still hasn't arrived.

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Oh no Anime_Cat! Let's get you taken care of, please provide me your most recent Oculus ticket number so we can look further into that issue for you as soon as possible. 

Sorry where can I find this?

I have the same problem, my order number is: 576736243701058

on the oculus website (orders)

My order number is 354123873166884

Hey Anime_Cat & Beren13! Thank you for providing your order numbers! We would love to continue looking into your Silicone Cover replacement order, however, we are going to need to collect some private personal information and it would be best done through a private message! Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. In your private message, please confirm your full shipping address, including full name, phone number, street address, country/state, and zip/postal code! With this information, we will be able to proceed with looking into getting you the Silicone Cover as soon as possible! Thank you very much for your extended patience, we look forward to hearing from you in a private message! 

I also Ordered the Silicone cover but it has not arrived I've ordered it a couple months ago.

Hey there, @emioculus! We don't like to see our users have this kind of issue. We know how important it is to get this important piece of hardware as soon as possible. Not to worry. We suggest contacting our support team here. They have the ability to look into this delay for you. We hope this is helpful to you!